OET Test Regulations

OET Test Regulations

1. Introduction

1.1 Test Regulations and Preparation 

  • These are the Test Regulations relating to the Occupational English Test (OET) as administered either on paper, on computer at Prometric test venues or via remote proctoring ([email protected]). These regulations, policies and procedures are designed to ensure that all OET Candidates are treated equitably and fairly, that the testing environment is secure, and that all staff conform to high-quality performance standards. 
  • From time to time, Cambridge Boxhill Language Assessment (CBLA), the owner of OET, may offer Candidates pricing and benefits which are additional or different to those set out in these Test Regulations (Campaigns). CBLA will advise Candidates of any Campaigns and any applicable terms and conditions via email, social media and other methods (at CBLA’s discretion). The terms and conditions of each Campaign will apply in addition to these Test Regulations. 
  • OET is a highstakes test which measures the English language proficiency level of Candidates. CBLA advises you to be fully prepared for the test. CBLA provides Candidates with support to facilitate this on the OET website for use in preparation as well as information about external preparation course providers, including Premium Preparation Providers and Education Partners, who have been endorsed by CBLA to offer preparation courses.

2. Definitions

Business day: a business day for the purpose of this document is Monday to Friday, 9:00am to 5:00pm in Melbourne, Australia. Business Days do not include local public holidays.
Candidate: someone who has booked to take OET using OET’s booking portal.
CBLA: Cambridge Boxhill Language Assessment Pty Ltd ATF Cambridge Boxhill Language Assessment Unit Trust (the owner of OET).
Testing Accommodations
OET or test: Occupational English Test and includes OET on paperOET on computer at test venues[email protected], and OET Speaking Test Online (where applicable).
[email protected]: OET taken using remote proctoring.
OET Speaking Test Online: The speaking test delivered via Zoom required to be taken with OET on computer and [email protected].
Book: has the same meaning as Booking in these Test Regulations.
Bookingcompleted booking using OET’s booking portal to take the OET on a scheduled test day/time. 
Valid ID: means ID that meets the criteria outlined in section 3.2 of these Test Regulations.
Venue Manager: the main point of contact at a Venue.
Venue:  an authorised venue where a Candidate takes either OET on paper or OET on computer. 

3. Pre-test information

3.1 General regulations and conditions 

  • You will be asked to confirm, as part of the Booking process, that you have read and understood the OET Terms and Conditions, which incorporate these Test Regulations and the OET Privacy Policy. 
  • You must comply with the OET Terms and Conditions and Test Regulations, and you may be ineligible to complete the test and/or receive your results if you do not comply. 
  • You are responsible for checking the English language skills booking standard of the authority that regulates your profession for the minimum OET grade accepted by the institution to which you are applying, including: 
    • If results must be obtained in one sitting or not 
    • If the delivery mode you have checked is accepted 

Results validity period 

  • For OET on paper (excluding New Zealand candidates), all four sub-tests must be taken the first time you sit OET in order to receive test results. After the first time, you can register for one or more sub-tests.  For New Zealand candidates only, you can register for one or more sub-tests irrespective of whether you have sat OET previously. 
  • In the case of OET on computer at test venues and [email protected], you must take the Listening, Reading and Writing test at one time and the OET Speaking Test Online within 5 days before or after your Listening, Reading and Writing test (including the Listening, Reading and Writing test day).  If you do not take the Speaking Test Online within this timeframe, you have not completed OET and you will be required to Book for another test administration.    
  • CBLA determines test dates, booking schedules, test booking closing dates and test fees. Please note that not all modes of test delivery are available on all test dates or in all countries and not all venues are available for bookings on all OET tests dates Please check mode, country and venue availability on the OET website. 

3.2 Booking OET 

  • Book OET at https://www.occupationalenglishtest.org/apply/ 
  • Booking fees for OET are paid directly to CBLA. 
  • A non-refundable booking fee of AU$7.00 applies. 
  • You are responsible for confirming and accepting that your booking is correct when you book. 
  • Your Booking must include Acceptable ID which complies with the requirements of Table 1 of these Test Regulations. 
  • Your ID must be valid at the time of Booking and on the date(s) you take the OET. To be Valid ID, the document must not have expired or have been cancelled or made invalid in any other way as determined solely by CBLA. 
  • For OET on paper only, if you do not have the Acceptable ID in Table 1, you will need to request an Authorisation Letter when you Book OET. Requests for Authorisation Letters must form part of your Booking for OET on paper and must not be received later than the Booking closing date for the test administration you have booked. A new request for an Authorisation Letter must be submitted each time you book OET on paper. You will need to supply certified colour copies of three ID documents that can be used to verify your identity. 

Table 1: Acceptable ID 

Country  Accepted ID (which must also be Valid ID)  Not Accepted 
Australia   
  • Passport 
  • OET on paper only – If you do not have a valid passportplease indicate upon Booking that you will be requiring an Authorisation Letter. Complete this formand provide the information detailed to request an Authorisation Letter. 
  • Driver’s license 
  • Professional ID card 
  • Voting card 
  • Any ID that has expired 
USA 
  • Passport 
  • Permanent Resident Card (Green Card)
  • OET on paper only – If you do not have a valid passport or Permanent Resident Card (Green Card), please indicate upon Booking that you will be requiring an Authorisation Letter. Complete this form and provide the information detailed to request an Authorisation Letter. 
  • Driver’s license 
  • Professional ID card 
  • Voting card 
  • Any ID that has expired 
UK 
  • Passport 
  • UK Biometric Residence Permit (BRP)  
  • OET on paper only – If you do not have a valid passport or UK BRP, please indicate upon Booking that you will be requiring an Authorisation Letter. Complete this form and provide the information detailed to request an Authorisation Letter. 
  • Driver’s license 
  • Professional ID card 
  • Voting card 
  • Any ID that has expired 
European Union (EU) 
  • Passport 
  • EU ID 
  • OET on paper only – If you do not have a valid passport or EU ID, please indicate upon Booking that you will be requiring an Authorisation Letter. Complete this form and provide the information detailed to request an Authorisation Letter. 
  • Driver’s licence 
  • Professional ID card 
  • Voting card 
  • Any ID that has expired. 
India 
  • Passport 
  • National ID or Aadhar Card 
  • OET on paper only – If you do not have a valid passport, National ID or Aadhar Card, please indicate upon Booking that you will be requiring an Authorisation Letter. Complete this form and provide the information detailed to request an Authorisation Letter. 
  • Driver’s license 
  • Professional ID card 
  • Voting card 
  • Any ID that has expired. 
Rest of World 
  • Passport 
  • Official National Identity Card for the country in which you are sitting the test. 
  • OET on paper only – If you do not have a valid passport, official National ID card for the country in which you are sitting the test, please indicate upon Booking that you will be requiring an Authorisation Letter. Complete this form and provide the information detailed to request an Authorisation Letter. 
  • Driver’s license 
  • Professional ID card 
  • Voting card 
  • Any ID that has expired. 

 

  • You will not be permitted to take OET if the name on your ID documentation does not match the name you used when you booked. If this applies, you will not be eligible for a refund or a transfer. 
  • You must bring the same ID document on test day as the one you Booked with.  If you do not do this, you will not be allowed to take the test and you will not be eligible for a refund or transfer. 
  • You will receive confirmation of your Booking by email (please check your spam or junk mail if you do not receive the email). You are responsible for checking the accuracy of all details and immediately notifying CBLA of any discrepancies. Errors identified on or after test day will result in delays to the release of results or you not being able to sit OET as further checks will be required. 
  • All changes and requests must be received no later than the booking closing date for the relevant test administration. Forwarding changes or requests later than this date could mean you may not be allowed to take the test or delay your results after the test. 
  • Immediately after successfully booking OET you will receive an invoice and a timetable by email, confirming the name and address of the selected venue and the date and start time of your test.. In the case of OET on computer at test venues and [email protected], the email will state the date and start time for your Speaking sub-test separately. If you do not receive this email contact CBLA via the Support section on our website. 
  • If you do not arrive or log in at the time you have Booked, you may not be allowed to take the test and may not be eligible for a refund or transfer. 

3.3 Testing Accommodations 

  • CBLA strives to provide an equal testing opportunity for all Candidates. The purpose of any Testing Accommodation is to ensure that the examination results reflect a Candidate’s aptitude or other factors that the exam is designed to measure, rather than reflecting the Candidate’s sensory, manual or psychological skills. All requests for Testing Accommodation must contain full details of your requirements and be supported by appropriate documentation, such as a letter from your medical practitioner detailing the illness, severity, duration and medication or any other evidence required by CBLA from time to time. 
  • Testing Accommodation requirements must be indicated where provided as part of the Booking process and information to support that request should be provided to CBLA as early as possible and received by CBLA no later than the Booking closing date for the relevant test administration.  Testing Accommodation requests must be completed by completing the following application for OET on paper https://oet.formstack.com/forms/untitled_form_12_copy and for OET on computer and [email protected], by completing the application at this link https://oet.formstack.com/forms/cbt_testing_accommodation. 
  • Depending upon the nature of the request, we cannot guarantee your request can be accommodated on the preferred test date or by your selected mode of delivery or venue. 
  • Testing Accommodation requests received after the Booking closing date for the test administration cannot be considered and you will need to defer your Booking. 
  • Requests for Testing Accommodation should be made when you Book OET, using the tick box provided as part of the Booking process 
  • In the event that your request cannot be met on the date, mode of delivery or at the venue you have selected, you will be offered a free deferral to another dateanother mode of delivery or venue, or a full refund. 
  • A new request for Testing Accommodation, along with supporting documentation, must be submitted each time you book to sit OET. 

3.4 Withdrawal and Deferral 

Withdrawal Policy 

  • If you have booked OET but no longer wish to sit the test for any reason, you can withdraw and obtain a refund, subject to the conditions and fees listed below: 
  • You may withdraw up to one week before the test. 
  • Refunds (less any administration fees – see below) are only provided for withdrawals made up to 23:59 on the Sunday before the test. 
  • No refunds will be provided for withdrawals made on or after 00:00 on the Monday before the test. 
  • You must withdraw your whole booking. 
  • A withdrawal cannot be reversed. 
  • In all cases, the AUD $7 online booking fee you paid when you booked will not be refunded. 
  • The following administration fees apply (see Table 2). 

Table 2: Withdrawal fees 

Timeline  Fees  Procedure 
Up to the booking closing date for the test administration.  AUD $120 
  • Log in to your myOET Candidate profile, locate your booking and select ‘Withdraw’. 
  • The administration fee and the non-refundable booking fee will be deducted from your refund. 
After the booking closing date for the test administration and up to 23:59 on the Sunday before the test.  AUD $200 
  • Either log in to your myOET Candidate profile, locate your booking and select ‘Withdraw’ or contact OET Support via the OET website or by phone. 
  • The administration fee and the non-refundable booking fee will be deducted from your refund. 
On or after 00:00 on the Monday before the test.   
  • Refunds will not be provided for any withdrawals made on or after 00:00 on the Monday before the test. 

Deferral Policy 

  • If you have booked OET but are not able to attend the test on the date selected for any reason, you can defer to another available test date, subject to the conditions and fees listed below: 
  • You may defer at any time up to and including the day of the test, providing you have NOT gone through the Test Day check-in process at the test venue (subject to the payment of any applicable administration fees – see below) 
  • You must defer to a future open test administration date. 
  • No refunds are provided for deferrals. 
  • You must defer  your  whole booking. 
  • A deferral cannot be reversed. 
  • The following administration fees apply (see Table 3). 

Table 3: Deferral fees 

Timeline  Fees  Procedure 
Up to the booking closing date for the test administration.  AUD $120 
  • For OET on paper, login to your myOET Candidate profile, locate your booking and select ‘Defer’. 
  • For OET on computer, contact OET Support via the OET website or by phone. 
  • The administration fee will be charged. 
After the booking closing date for the test administration and up to the day before the test  AUD $200 
  • For OET on paper only, login to your myOET Candidate profile, locate your booking and select ‘Defer’. For OET on computer (or as an alternative for all candidates) contact OET Support via the OET website or by phone. 
  • The administration fee will be charged. Your booking will be deferred to the future test date you have selected. 
On the day of the test providing you have NOT gone through the Test Day check-in process at the test venue.  AUD $200 
  • For OET on paper, complete the online Test Day Deferral form which must be submitted on Test Day. 
  • CBLA will process your request. The administration fee will be charged. Your booking will be deferred to the next available test date. 
  • For OET on computer, contact OET Support via the OET website or by phone. 

3.5 Changing venue location 

  • You can change the venue at which you sit the test, provided you do so before the booking closing date for the test. An AUD $120 administration fee will be charged (see Table 4). 
  • It is not possible to switch venues after the booking closing date for the test administration. Instead, you should defer to an available future test date at a different venue (subject to the conditions and fees for deferrals specified above). 

Table 4: Changing venue location 

Timeline  Fee  Procedure 
Up to the booking closing date for the test administration.  AUD $120 administration fee 
  • For OET on paper, login to your myOET Candidate profile and select ‘Defer’. You can defer to a different venue on the same test date.  For OET on computer, contact OET Support. 
  • The administration fee will be charged. Your booking will be deferred to the alternative venue you have selected. 

4.Test Day information – OET on Paper Only

These terms apply to Candidates undertaking OET on Paper only. 

4.1 Notice to Candidates – OET on Paper 

  • This Notice to Candidates details the rules and regulations of how you must behave during the test. You agree to follow these rules and regulations when you Book OET on paper. Anyone not following the instructions contained in this Notice to Candidates may be subject to CBLA Malpractice Procedures. 

4.2 OET Venues  

  • CBLA regularly audits its Venues to ensure that they are administering OET on Paper according to its strict regulations. Most audits are unannounced and can be carried out at any Venue. 
  • Note that some Venues may have video monitoring systems in use for security purposes. 

4.3 What happens on test day? 

  • You must arrive by the time confirmed during Booking (or after as confirmed by the Venue or CBLA). If you do not, you may not be allowed to take the test and you may not be entitled to a transfer or refund. 
  • Only a Candidate can attend the Venue. No relatives (including children) or friends are allowed. 
  • For the purpose of photo verification, you will not be asked to remove any religious headwear. Head coverings should be plain coloured and must be worn in such a way as to show the face from the bottom of the chin to the top of the forehead, and with the edges of the face visible. 
  • The Test Day booking process involves: 
    • Presenting the ID document you used when you Registered for OET for verification against the details provided during Booking. 
    • Having your photo taken. 
    • Placing personal and unauthorised items in the cloakroom. 
  • Subject to any specific instructions provided to you by a Venue Manager at the Venue, you may take the following items into the test room: 
    • Non-mechanical pens or pencils; erasers; pencil sharpener; water in a small, clear bottle; your identification document. 
    • Medication and snacks if approved prior to the test day. 
  •  The following items cannot be taken into the test room: 
    • Watches; electronic devices; mobile phone; digital sound recorder; MP3 player; camera; etc. 
    • Bags; notes; study material; dictionary; mechanical pens/pencils; correction fluid or tape; etc 
  • Bathroom breaks and leaving the test room: 
    • The Listening, Reading and Writing sub-tests are conducted consecutively with no scheduled breaks (including bathroom breaks) between these tests.
  • There are strict rules on when and how you are allowed to leave the test room to ensure other Candidates are not distracted during the test. 
  • No additional time allowance will be given if you choose to go to the bathroom. 
  • You may only leave the test room to go to the bathroom during Reading Parts B and C and Writing sub-tests, apart from in the first and last ten minutes of these sub-tests. 
  • You must raise your hand and wait for an invigilator to come to escort you out of the room and escort you back to your seat. 
  • If you feel unwell or decide to leave the test, you must raise your hand and wait for an invigilator to come to escort you out of the room. 
  •  If you know you may need to go to the bathroom more frequently (for example, if you are pregnant), you can request Testing Accommodationat the time that you BookSee section 3.3 for further details and how to apply. 
  • ID Checks before and during sub-tests:
    • You must make sure that the photograph, name and Candidate number printed on your test paper are accurate. 
    • Invigilators will check that your details in myOET match your ID document when you arrive at the Venue. 
    • Invigilators will check your ID documentation throughout the test day.  Always ensure you have your ID with you and you don’t leave it anywhere in the Venue. 

4.4 Identification document discrepancy 

  • The Venue staff have the right to decide what will happen in the case of ID discrepancies. 
  • You will not be admitted to the test if the details on your ID documentation do not match those held for you in myOET.  You may not be entitled to a transfer or refund. 
  • You are responsible for bringing the ID documentation with which you Booked to the Venue on test day. Incorrect or alternative ID documentation will not be accepted, you will not be able to take the test and you will not be entitled to a transfer or refund. 
  • You will be asked to show your ID documentation throughout the test day and sign one or more identity declarations printed on your personalised test papers. 
  • All reported cases of ID documentation discrepancies are subject to review and approval by CBLA after the test administration. CBLA reserves the right to withhold and/or cancel results in the event that ID documentation requirements are not met.  
  • You may be admitted, but will need to provide supplemental ID documentation within 2 business days of the test if your primary ID document is otherwise acceptable but shows minor discrepancies when compared to myOET 
  • Your passport may be photocopied and sent to CBLA to assist us in processing discrepancies. 

4.5 Test Day Deferral  

  • Test Day Deferral allows you to defer from the test on the test day as long as you have NOT gone through the Test Day check-in process. 
  • You must report any problems to the Venue Manager on the test day before you go through the Test Day check-in processand must complete the online Test Day Deferral form.  In the case of OET on computer, you must contact OET Support. 
  • Procedure to apply for Test Day Deferral on test day for OET on paper: 
  1. To defer on Test Day you must not check-in for the test at the venue and must complete the online Test Day Deferral form. 
  2. Alternatively, you may click on the Support page on the OET website and search for the OET Deferral request. 
  3. The online form must be submitted on Test Day. 
  4. CBLA will process your request to defer to the next available test.

Please note an administration fee of $200 will apply. For deferrals, upon receipt of the administration fee your booking will be deferred to a future test date which is open for bookings. 

5. Test Day Information – OET on computer at test venues 

These terms apply to all Candidates undertaking OET on computer at test venues only. 

Prometric is our test delivery partner. 

Candidates are required to be professional, civil and respectful at all times while on the premises of the Venue.  All tests are continuously monitored by video and audio recording, physical walk-throughs, and through the observation window.  The Test Center Administrator (TCA) is authorised to dismiss you from the test session for a violation of any of the Test Center Regulations, including exhibiting abusive behavior towards the TCAs or other Candidates.  If you are found to have violated any of the regulations during your test, the TCA is required to notify Prometric and CBLA.  Prometric, alone or in conjunction with CBLA, shall then take any further action necessary to sanction your conduct, up to and including invalidation of your test score and/or pursuit of civil or criminal charges.  

5.1 Confidentiality of Test Systems 

  • The computer-based test delivery system test content are the unpublished, confidential, and proprietary materials of Prometric and CBLA respectively.   
  • Communicating, publishing, reproducing, or transmitting any part of a test, in any form or by any means (e.g. verbal, electronic, written, etc.) for any purpose is strictly prohibited.   ANY reproduction or disclosure will result in the immediate filing of civil and/or criminal charges against you and anyone directing or conspiring with you.  

5.2 Venue Check-in Procedures and Breaks  

  • Original, valid (unexpired), government issued identification matching the ID that you Registered with is required in order to take a test.   
  • You will be scanned with a metal detector wand prior to every entry into the test room.  You will be required to raise your pants legs above your ankles, empty and turn all pockets inside-out and raise shirt sleeves above your wrists prior to every entry into the test room. If you are wearing eyeglasses you will be required to remove them for visual inspection to ensure they don’t contain a recording device.  Jewellery should not be brought to the Venue other than your wedding ring or engagement ring.   
  • If you leave the test room for a scheduled break, you must sign-out.   The TCA will inform you what is permitted during the scheduled break, specifically regarding whether access to your locker is permitted or not.  All candidates must inform the TCA before accessing a stored item during a break, including medicine.  Repeated or lengthy departures from the test room will be reported to CBLA. 
  • Upon return from a break, without exception, you must go through all security checks, present valid ID, sign-in and, if required by CBLA, provide a fingerprint to be re-admitted to the test room.    

5.3 Prohibited Items and Candidate Conduct in the Test Center   

  • Weapons are not allowed in any Prometric Test Center.  Unauthorized personal items may not be brought into the test room. Such items include, but are not limited to: outerwear, hats, food, drinks, purses, briefcases, notebooks, watches, cell phones, electronic devices, or wearable technology.   
  • Written notes, published materials and other testing aids are strictly prohibited in the test room.   
  • Written notes or electronic devices discovered in the test room will be confiscated by the Test Center Administrator.  
  • Only center-supplied tissues are permitted in the test room.  
  • All materials issued by the TCA must be returned at the conclusion of testing.   
  • Light clothing items removed for comfort such as sweaters, suit jackets, scarves, etc., must be hung on your chair, not placed in laps or on the workstation desktop.  Outerwear such as heavy coats, parkas, raincoats, etc., are not permitted in the test room.  
  • Talking to other candidates in the test room, referring to their screens, testing materials or written notes is strictly prohibited.    

6. Non-attendance & Rescheduling 

6.1 Non-attendance on test day 

  • Failure to attend on test day – If you do not attend on the test day for any reason you will be marked as an ‘unconfirmed’ and ‘unverified’ Candidate. 
  • To request a deferral for non-attendance you must complete the online form for Test Day Deferral on the test date (for OET on paper only) or contact OET Support. An Administration fee of $200 will apply. 
  • It is not possible to request a deferral after the test date. 

6.2 Rescheduled tests 

  • If circumstances beyond our control cause the rescheduling or cancellation of a test, CBLA will reschedule your test to a mutually agreed future scheduled test date and test venue (at no charge) or refund your test application fee. Refer to Table 5. 
  • If circumstances beyond our control result in CBLA being unable to publish your results after you take the test (for example if technical issues prevent us from being able to complete assessment activities), you can select from a future scheduled test date with no test administration fee or application fee charged. 
  • Please note that CBLA will not refund travel, accommodation or any other costs. 

Table 5: Rescheduled test 

When  What happens? 
Test is rescheduled before the test date  CBLA will reschedule your test to a mutually agreed future scheduled test date, mode of delivery and Venue 

OR 

Refund your Booking fee 

Test cannot be administered due to government restrictions or force majeure 
Test is cancelled on the test day 
Test happens on the test day but CBLA is unable to publish your results  You can select from a future scheduled test date with no test administration fee or booking fee charged. 
Test happens on the test day but there are problems which were not caused by you and the test needs to be repeated 

 

7.Malpractice 

7.1 Malpractice 

  • Malpractice is any action which gives or aims to give unfair advantage to a Candidate or causes disadvantage to other Candidates. 
  • Malpractice includes, but is not limited to, the following: 
    • Attempting to cheat in any way, including using notes of any kind from any source; 
    • Helping another Candidate to cheat; 
    • Impersonating another Candidate or having another Candidate impersonate you; 
    • Copying the work of another Candidate; 
    • Disrupting the test in any way; 
    • Reproducing any part of the test in any medium; 
    • Attempting to alter your results in any medium. 
  • Cases of suspected malpractice may be identified by: 
    • the Venue, e.g. a report from an invigilator or TCA 
    • the interlocutor in the case of the Online Speaking Test 
    • assessors, e.g. unusual answers shared by Candidates who were sitting next to each other 
    • routine statistical analysis of Candidates’ answer sheets 
    • other means utilised by CBLA from time to time. 
  •  If there is any indication that you or a Venue staff member may have been involved in malpractice, or conduct that potentially compromises the results of OET, CBLA may in its absolute discretion withhold or decide not to release your OET results. Candidates engaging in malpractice may all be banned from taking the test in future, and may be liable to legal action.  Candidates engaging in malpractice may be reported to regulatory authorities globally. 
  • The CBLA Malpractice Procedure deals with cases of suspected irregular conduct deemed to be malpractice. This procedure is designed to ensure that all decisions are consistent, fair and based on the fullest information available. We aim to complete the investigation of malpractice cases within eight weeks. 
  • CBLA reserves all rights provided to it under law. CBLA has the right to withhold results while the investigation and malpractice procedures are underway. CBLA may share investigation details, including your personal information, with relevant regulatory authorities and law enforcement agencies. 

8. Post-test information

8.1 Feedback and complaints 

  • Full details are available on our website. 
  • If you wish to make a complaint regarding your test day experience to be considered by the OET Complaints Committee, you must follow the OET Complaints procedure and complete the complaint form within two business days of taking the test. Complaints about test day must be submitted in writing using the complaint form and must be received within two business days of the test day. 
  • CBLA values Candidate feedback and always investigates thoroughly when a formal complaint is made.  
  • After you submit your statement you will receive an email acknowledging receipt of your complaint from our Customer Service team (please check your spam or junk mail if you do not receive the email). We may be in touch with you during the investigation period with requests for further information. Once the investigation is complete you will receive an email that details the outcome of our investigation. This may take up to 20 business days. 
  • Any appeal against the outcome of the complaints process will follow the procedure set out in the Appeals Policy and Process. 
  • There is a $120 fee for the submission of each stage of an appeal: Stage 1 and Stage 2. For more information please see OET Appeals Policy and Process. 
  • If you wish to contact us regarding matters other than test day, you are welcome to contact us at any time. 

8.2 Assessment materials and results 

  • Results are issued online approximately 14 business days after the test. A score ranging from 0–500 is issued for each sub-test. An overall grade for OET is not issued. 
  • From time to time CBLA is unable to release results in the timeframe stated. 
  • CBLA may withhold results in some instances relating to rescheduled tests, malpractice, ID documentation discrepancies, and technical issues. 

8.3 Re-marking 

  • Full details of  OET’s Re-marking Policy are available on our website. 
  • Requests for re-marking must be made within 5 days of results being published in myOET. 
  • A fee of $120 per sub-test applies. 
  • CBLA does not provide feedback on your test day performance (e.g. “Where did I go wrong?”). Information about performance in sub-tests is limited to your scores. No further information will be given to you or to venues. Under no circumstances will CBLA return work done by Candidates. 

9. Copyright, Privacy, Terms and Conditions

9.1 Copyright 

  • CBLA holds the copyright on all question papers and test material. In the case of OET on paper, question papers and test material must not be taken from the test room.  In all cases, question papers and test materials must not be reproduced in whole or in part without permission in writing from CBLA. 
  • CBLA does not allow you or venue staff to view answers or any other work done as part of OET. CBLA will not return any work produced by you in the test to you or to venues. 

9.2 Privacy 

  • Cambridge Boxhill Language Assessment Pty Ltd respects the privacy of OET Candidate and recognises the importance of protecting the information that you provide to us. Our Privacy Policy contains details about how we handle personal information and matters such as access, correction-and-complaint procedures and website privacy. Our Privacy Policy is accessible via https://www.occupationalenglishtest.org/privacy-policy/ and on request. 

9.3 Accept Terms and Conditions and Test Regulations 

  • CBLA reserves the right to modify the OET Terms and Conditions and Test Regulations as required and from time to time. 
  • CBLA will ensure current OET Terms and Conditions and Test Regulations are available on our website for accessing by Candidates at all times. 
  • By booking OET, you acknowledge that you have read, understood and accept to be bound by the OET Terms and Conditions and Test Regulations, as amended from time to time.