OETTM Test Regulations | USA

OET Test Regulations

  1. Introduction

The Occupational English Test (OET) is a high-stakes test that measures the English language proficiency level of candidates. You are advised to be fully prepared for the test. OET provides candidates with support on its website to facilitate test preparation, as well as information about external preparation course providers, including Premium Preparation Providers and Education Partners, who have been endorsed by OET to offer preparation courses.

1.1 Test Regulations and Preparation

  • These are the Test Regulations relating to OET taken as OET on Paper at a test venue and OET on Computer at a test venue.
  • These regulations, policies, and procedures are designed to ensure that all OET candidates are treated equitably and fairly, that the testing environment is secure, and that all staff conform to high-quality performance standards.
  • From time to time, Cambridge Boxhill Language Assessment Pty Ltd (CBLA), the owner of OET, may offer candidates pricing and benefits which are additional or different from those set out in these Test Regulations (Campaigns). OET will advise candidates of any Campaigns and any applicable terms and conditions via email, social media, and other methods (at OET’s discretion). The terms and conditions of each Campaign will apply in addition to these Test Regulations.

 

  1. Definitions

Acceptable/Valid ID: identification (ID) that meets and complies with the OET Acceptable Candidate Identification Policy in section 4.4 of the Test Regulations.

Book: has the same meaning as Booking in these Test Regulations.

Booking: completed booking using OET’s booking portal to take the OET on a scheduled test day/time.

Business day: a business day for the purpose of this document is Monday to Friday, 9:00 am to 5:00 pm in Melbourne, Australia. Business Days do not include local public holidays.

Candidate: someone who has booked to take OET using OET’s booking portal.

Candidate HUB: self-access portal for OET on Computer where a candidate can log in to view and manage bookings, view results and allow access for Recognising Organisations to verify results.

CBLA: Cambridge Boxhill Language Assessment Pty Ltd as trustee for Cambridge Boxhill Language Assessment Unit Trust (the owner of OET).

English Language Skills Registration Standard: the standard applicable to your profession (eg. Nurses, Pharmacy, Medical ETC).

OET or test modes: Occupational English Test (OET), which includes OET on Paper, OET on Computer at a test venue, [email protected], and OET Speaking Test Online (where applicable). Consists of four sub-tests: Listening, Reading, Writing + Speaking (LRW+S).

OET: for the purpose of these Test Regulations, OET also refers to the entity that administers the Occupational English Test, and may be used interchangeably with CBLA.

OET Speaking Test Online: the Speaking sub-test delivered via Zoom required to be taken with OET on Computer.

myOET: online account dashboard for candidates that have registered with OET on Paper. Allows candidates to book and manage bookings, check or print Statements of Results, and perform other account management functions.

*Prometric™ is OET’s delivery partner for computer-based testing.  The computer-based test delivery system is offered through our third-party delivery partner Prometric.

Sub-test: Any individual test component of the OET. Listening, Reading, Writing and Speaking (LRW+S) are sub-tests of the OET.

Testing Accommodations: any adjustments or special arrangements requested by a candidate to ensure they are provided with a fair and equitable opportunity to take the OET.

Test Administrator: Senior invigilator or Proctor who oversees test administration on test day.

Test Administration: time period during which all four sub-tests are offered or administered.

Venue Manager: the main point of contact at a Venue.

Venue:  an authorised venue where a candidate takes either OET on Paper or OET on Computer.

 

  1. Pre-test information

3.1 General regulations and conditions

  • You will be asked to confirm, as part of the booking process, that you have read, understood, and accept the OET USATerms and Conditions, which incorporate these Test Regulations and the CBLA Privacy Policy.
  • You must comply with the OET USA Terms and Conditions and Test Regulations, and you may be ineligible to complete the test and/or receive your results if you do not comply.
  • You are responsible for checking the “English language skills registration standard” for the minimum OET grade that is accepted by the recognising organisation or educational institution to which you are applying, including:
    • If results one sitting are required, or not; and
    • If the delivery mode of test delivery you have selected is accepted.

3.2 Results validity period 

  • For OET on Paper at a test venue, all four OET sub-tests must be taken the first time you sit OET (initial OET) to be able to receive your OET   You may register for one or more additional OET sub-tests after completing your initial OET, however you should first check the policy of the registered organisation or educational institution, to which you are applying for registration.
  • For OET on Computer at a test venue, you must take the Listening, Reading, and Writing together and the OET Speaking Test Online must also be completed within the same test administration (usually 5 days before or after your Listening, Reading, and Writing test).  If you do not take the OET Speaking Test Online within this timeframe, you will not have completed OET and you will be required to Book for another test administration.
  • CBLA determines OET testing dates, booking schedules,  booking closing dates, and fees. Please note that the OET test delivery modes may not be available on all scheduled OET delivery dates, or in all countries and not all venues are available for bookings on all OET dates. Please check mode, profession, country, and venue availability on the OET Website.

 

  1. Registration and Booking

You must first register (create an account) prior to making an individual or third-party booking for OET.

4.1 Registering for OET

  • You must use a current personal email to register for OET (this should be an email that will be accessible regardless of education or employment status).
  • You must read and accept the OET USA Terms and Conditions, Privacy Policy, and Collection Notice, and click ‘I Agree’ to accept in order for registration to be complete.
  • You must provide details of valid identification (ID) for your booking. The same ID must be presented on the test-day and must pass the identity verification process for you to be permitted to sit for OET
    • For OET on Paper at a test venue, you need to upload a current photo that meets the OET requirements (further instructions for acceptable photos are available here)
    • For OET on Computer at a test venue, you need to upload an image of your identification
    • Please refer to the Acceptable Candidate Identification Policy in section 4.4 of the Test Regulations for further information on acceptable forms of ID.

4.2 Booking OET

  • Booking fees for OET are paid at the time of booking.
  • You must book all four sub-tests, Listening, Reading, Writing, and Speaking (LRWS), at the same time.
  • If you are re-sitting one or more sub-tests, you are not required to book all four sub-tests (Note: this only applies for OET on Paper at a test venue).
  • All four sub-tests (LRWS) must be taken within the same test administration
  • Bookings are subject to availability.
  • You cannot have more than two active future bookings at any time across all delivery modes.
OET on Paper at a test venue

Bookings are made through myOET: registration.myoet.com

Bookings can be made until the published closing date for bookings

OET on Computer at a test venue

Bookings are made through https://booking.oet-global.com/

Bookings close 10 calendar days before the scheduled start time for the LRW tests.

When booking, candidates select from available start times and days that are associated with that test administration window.

The Listening, Reading and Writing sub-tests are scheduled together in that order.

Note the following:

·     the Listening sub-test start time will vary depending on the venue;

·     the Speaking sub-test start time may be prior to or after the LRW sub-tests; and

·     the Speaking sub-test must be taken in the same test administration.

 

  • You are responsible for confirming and accepting that your booking details are correct when finalising your booking.
  • You will receive confirmation of your booking by email (please check your spam or junk mail if you do not receive the email). You are responsible for checking the accuracy of all details and immediately notifying OET of any discrepancies. Errors identified on or after test day will result in delays to the release of results or you not being able to sit OET as further checks will be required.
  • Once you have successfully booked OET you will receive an invoice and a timetable by email, confirming the name and address of the selected venue and the date and start time of your test. In the case of OET on Computer at test venues, the email will state the date and start time for your Speaking sub-test separately. If you do not receive this email within 24 hours contact OET Support.

For third-party registration

CBLA can facilitate third-party payments for one candidate, or by request, groups of two or more candidates in a single transaction. Further information on third-party payments can be found at Third-party payments| OET (occupationalenglishtest.org)

4.3 Testing Accommodations

OET is committed to providing suitable Testing Accommodations to ensure that all candidates sitting OET have an equal and fair opportunity to demonstrate their English language proficiency.

Testing Accommodations allow candidates to request any special arrangements or reasonable adjustments they require to facilitate sitting the OET.

Testing Accommodations are most commonly requested in circumstances where a candidate has a disease or medical condition (physical, intellectual, cognitive, neurological, visual, hearing, or impairment resulting in disability). (For example, a candidate may require a larger screen or may require additional rest breaks during a test).

Testing Accommodations do not incur an additional cost.

Timing for Notification of Test Accommodation Request
However, you must advise us of your Testing Accommodation requirements at least three weeks prior to your test day.

Requesting Testing Accommodations
You must notify us of your Testing Accommodation requirements when prompted during the booking process by ticking the appropriate box.  If you inform us that you require Testing Accommodations, you will receive a link to the Testing Accommodations request form for OET on Paper or OET on Computer and be requested to specify the details of your requirements.

All Testing Accommodation requests must be accompanied by appropriate supporting documents (eg Medical Certificate from a registered medical practitioner or qualified professional).

Approving Your Request
We will take all reasonable steps to fulfill testing accommodation requirements following our receipt of the Supporting Documentation* (see below). However, we do not represent or guarantee that the testing accommodation requirements can be fulfilled.

*Supporting Documentation for Test Accommodations
Supporting documentation in relation to your requested test accommodation must be provided within three business days of making your booking, and prior to the booking closure date.

Supporting Testing Accommodation documents must be:

  • in English, or certified translations where they are not in English; and
  • scanned original documents bearing the letterhead, name, relevant qualification/s, and signature of a qualified professional.

In exceptional circumstances, OET may, at its discretion, approve Testing Accommodation requests where a candidate can demonstrate that it is impractical to provide supporting documents in the required timeline.

Approving Your Request
You will be notified in writing (email) of the outcome of your request.

Approval of Testing Accommodation requests received within three weeks of the test date is at the discretion of OET and Authorised Test Venues as it may not be feasible to arrange the specific accommodation required.

Depending upon the nature of your request, we cannot guarantee that all arrangements can be accommodated by the preferred test date or venue, or delivery method. Please be advised that due to the nature of OET, some types of arrangements, may not be available.

If you have travel plans that require you to arrive at or leave the test venue at a specific time, we will endeavor to schedule your Speaking sub-test timeslot to suit you. Please note that we cannot guarantee that we will be able to accommodate these requests.

For further information regarding Testing Accommodation requests, contact [email protected].

4.4 Acceptable Candidate Identification

To sit OET and begin your international healthcare career, you need to book using one of the following:

  • Valid Passport; or
  • Valid national ID*.

*A valid national ID can be a single form of identification issued by the national government in the country in which you are sitting OET (this excludes driver license). A valid national ID must include: your full name, photograph, date of birth (DoB), and signature – all of these features must be recorded on one form of national ID.

An EU card is regarded as a national government ID and can be used for booking and sitting the test. You can use either your passport or national ID on the test day to verify your identity (note: the ID used for booking must match the ID presented on the day of the test).

Refugee and asylum status candidates: UK

Refugee or asylum status (or pending status) candidates that hold a valid national/government issued identification which bears: your full name, photograph, date of birth (DoB) and signature will be able to book and sit the OET. This may include one of the following:

  • Biometric Residence Permit (BRP); or
  • Application Registration Card (ARC); or
  • UK Home Office travel document (i.e. Convention travel document) issued by the UK Home Office.

You will be required to upload copies of the identification that you will use on test day on the OET booking website.

If you have another form of identification that does not have a photograph or your date of birth, please submit an Authorisation request form within 48 hours from booking so an authorisation letter can be issued and your identification checks can be completed on the test day.

Refugee and asylum status candidates: United States of America

OET recognises all refugee and asylum status documentation issued by US Citizenship and Immigration Services.

Accepted documents may include an Employment Authorization Document (EAD).

Candidates can use their government-issued identification as verification for booking and test-day check in process.

Candidates who do not have any form of ID which has their full name, DoB and photo will be required to submit an Authorisation request form within 48 hours of booking so an authorisation letter can be issued in advance of the OET.

Refugee and asylum status candidates: Rest of the World

If you are a refugee or asylum status candidate booking for OET, you can book using your official immigration documents recognising your immigration status that record your full name, date of birth and photo. If your official identification document does not have a photo or is pending approval, please submit an Authorisation request form within 48 hours from booking, so an authorisation letter can be issued and your identification checks can be completed smoothly on the test day. You will be required to upload copies of your refugee or asylum status or pending application as a refugee or asylum seeker.

  1. Rescheduling and Cancellation

5.1 Rescheduling OET

This Policy applies to all OET delivery modes, including OET on Paper at a test venue and OET on Computer at a test venue.

Important information for candidates:

  • If you have booked OET but cannot attend the original booked test date, you can reschedule to another available date, subject to the conditions and fees listed in the table below.
  • Rescheduling may include a change of venue and/or test date to another available test administration. It can also include a change to delivery mode.
  • You cannot change the profession for which you have booked OET. Refer to OET Cancellation Policy for further information.
  • You may reschedule at any time, up to and including the day of the test, subject to a rescheduling fee.
  • Before booking closing date, you can reschedule your test to any available test date, including within the same test administration window. If bookings have closed, you must reschedule to a future open test administration window. All bookings are subject to availability.
  • All OET sub-tests must be taken within the same test administration.
  • A rescheduled booking cannot be reversed.
  • Your Speaking rescheduling can only be made once.

Rescheduling fees

Pre-test (before booking closing date) Pre-test (after booking closing date and before test date)
Paper Based Test (OET on Paper) AU$120 AU$$200
OET on computer at a test venue – LRWS

 

OET on computer at a test venue – Speaking only

US$95

 

US$25

US$155

 

US$80

 

OET on Paper at a test venue: Listening, Reading, Writing (LRW) and Speaking(S) sub-tests

Pre-test (before booking closing date):

  • You can reschedule in myOET up to the booking closing date for a fee of AU$120.
  • You can reschedule to future test date or to another location or country for the same test date.

Pre-test day (after bookings close and before test date)

  • You can reschedule in myOET after the booking closing date and until the day before the test for a fee of AU$200.
  • You can only reschedule to a future test date administration which can include change of day and/or location/country.

On test day

  • You can contact Customer Service up to two calendar days after the test date to request a reschedule, your case will be reviewed and assessed accordingly.
  • You can only reschedule to a future test date administration which can include change of day and/or location/country.

Change of delivery mode

If you require a change of delivery method from OET on Paper at a test venue to OET on Computer at a test venue, you will need to:

  • Cancel your booking in myOET You will receive a partial refund back into the card used for making the initial payment (please refer to the table below for the applicable fees)

Note: if you are unable to make the cancellation directly on myOET, please contact Customer Service so they can provide you support on this.

  • Book and pay directly on the Candidate HUB for the new delivery mode and test date

OET on Computer at a test venue: Listening, Reading, and Writing (LRW) and/or Speaking sub-tests

Pre-test (before booking closing date):

  • You can reschedule all four sub-tests (LRWS) up to 10 calendar days before your LRW date for a fee of US$95. Subject to availability.
  • You can reschedule your Speaking sub-test only within the same test administration for a fee of US$25.

Pre-test day (after booking closing date and before test date)

  • You can reschedule all four sub-tests (LRWS) up to 48 hours before your LRW start time or your Speaking time, whichever is the soonest, to another available test administration for a fee of US$155. Subject to availability.
  • You can reschedule your Speaking sub-test up to 48 hours before your LRW start time or your Speaking time for a fee of US$80. Subject to availability.
  • You cannot reschedule if the date of your first sub-test has passed

Late Reschedule (Within 48 hours of either your scheduled LRW time or Speaking time)

  • If you need a late reschedule and you have not attempted any subtests, you must fill in the test day rescheduling form for a fee of US$155.
  • If you fail to attend your Speaking sub-test before your LRW test date, you must contact OET Support as soon as possible and no later than 24 hours after your speaking scheduled test start time in order to reschedule. A fee of US$80 will be applied. Failure to reschedule your Speaking sub-test will result in your test being forfeited, and your results for the LRW will not be released. Rescheduling can only be made once.

Change of country

If you need to reschedule your OET on Computer at a test venue booking to another country, you must contact OET Support. Rescheduling fees will apply.

Change of delivery mode

If you require a change of delivery method from OET on Computer at a test venue to OET on Paper at a test venue, you will need to:

  • Contact OET Support and make payment in order for the request to be processed.
  • Once the form and payment are submitted, you will receive a confirmation of booking within one business day.

5.2 Cancelling OET

This Policy applies to all OET delivery modes, including OET on Paper at a test venue and OET on Computer at a test venue.

This policy sets out information if you wish to cancel after booking your test, as well as how much you may be refunded depending on when your cancellation request is made.

Note: You must cancel your whole booking and cancellations cannot be reversed.

OET on Computer at a test venue

  • You cannot cancel if you have completed one of the sub-tests of that test administration.
  • You can cancel before your LRW booking closing date (in your local time zone) and receive a refund of US$355. You can do this directly in the Candidate HUB
  • You can cancel after the booking closing date and up 48 hours before your test start time (in your local time zone) and receive a refund of US$295
  • You cannot request a refund after your test.
Refunded amount
Before the booking closing date US$355
After the booking closing date US$295

 

OET on Paper at a test venue

  • You can request a cancellation for the sub-tests you have booked as long as it is within the cancellation policy timeline.
  • You cannot request a partial cancellation, for example, if you have booked two sub-tests, you must cancel both.
  • You must cancel before 11:59 pm on the Sunday before your test start time (local time zone of the selected venue), otherwise, a refund will not be issued.
  • You will not be able to cancel in myOET after 11:59 pm in the local time zone of your test venue on the Sunday before your test. You must contact the Customer Service to process this request.
  • You cannot receive a refund for a single sub-test resit after the booking closing date.
  • You may receive a refund after the booking closing date.
Before booking closing date After booking closing date
4 sub-tests AU$460 AU$380
3 sub-tests AU$350.50 AU$270.50
2 sub-tests AU$212 AU$132
1 single-test AU$73.50 No refund

 

Unforeseen circumstances 

If for unforeseen circumstances outside our control, we are unable to deliver your test or we are unable to release your results after your test has been completed (e.g., due to technical reasons at our end, including failure to verify your identity due to technical issues), you will be entitled to re-book/reschedule to another test date at no additional cost.  If there are no suitable dates, then a full refund will be issued.

Please note that CBLA will not refund travel, accommodation, or any other costs.

Test Cancellation Disclaimer

CBLA will take all reasonable steps to ensure to fulfill its agreement to provide its services in accordance with this Policy. However, CBLA will not be liable for any consequences that may arise in the unforeseen event that a test is cancelled.

  1. Liability and Services Disclaimer

Taking OET requires uninterrupted access to the internet, power supply, websites, devices or services that are not owned or controlled by CBLA. We have no control over and assume no responsibility for such access, devices or services. You further acknowledge and agree that CBLA shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such access, devices or services.

CBLA and any other party involved in creating, producing or delivering the test are not liable for any direct, incidental, indirect, consequential, special, punitive or similar damages arising out of access to, use of, acceptance by or interpretation of the results by any third party, or any errors or omissions in the content of OET.

In any event, CBLA’s maximum liability is limited to, at our election, re-supplying OET or refunding the test fee.

 

7.Test Day information

7.1 Notice to Candidates

This Notice to Candidates details the rules and regulations of how you must behave during the test. You agree to follow these rules and regulations when you book OET. Anyone not following the instructions contained in this Notice to Candidates may be subject to the OET Malpractice Policy and Procedures set out in section 8 of the Test Regulations.

Arrive on time

  1. You are responsible for knowing the date, time and place of your test and arriving well before the scheduled start time as notified by your venue.
  2. If you arrive late for Test Day Registration you may not be permitted to sit the test.
  3. If you are not in the test room prior to the start of the test you will not be allowed to take the test.
  4. Only a candidate can attend the Venue. No relatives (including children) or friends are allowed.

Test day check-in and ID verification

You are responsible for bringing the ID documentation with which you booked to the Venue on test day. Incorrect or alternative ID documentation will not be accepted, you will not be able to take the test and you will not be entitled to a transfer or refund.

  1. The Test Day check-in process involves:
  • Presenting the ID document you used when you booked OET for verification against the details provided during the booking process.
  • Having your photo taken.
  • Placing personal and unauthorised items in the cloakroom.

For the purpose of photo verification, you will not be asked to remove any religious headwear. Head coverings should be plain coloured and must be worn in such a way as to show the face from the bottom of the chin to the top of the forehead, and with the edges of the face visible.

  1. ID Checks before and during sub-tests:
  • For OET on Paper at a test venue, you must make sure that the photograph, name and candidate number printed on your test paper are accurate.
  • Invigilators or Proctors will check that your details in myOET or the Candidate HUB match your ID document when you arrive at the Venue.
  • Invigilators or Proctors will check your ID documentation throughout the test day. Always ensure you have your ID with you and you don’t leave it anywhere in the Venue.
  1. Identification document discrepancy
  • Invigilators and Proctors have the discretion to decide what will happen in the case of ID discrepancies.
  • You may be admitted but will need to provide supplemental ID documentation that has your full name, photo, date of birth and signature. Please refer to the OET Acceptable Candidate Identification Policy set out in section 4.4 of the Test Regulations for information on what is accepted as supplemental ID documentation. You may not be entitled to a transfer or refund if there is a discrepancy in your ID documentation. Please refer to the OET Rescheduling and Cancellation Policies set out in section 5 of the Test Regulations.
  • You may be asked to show your ID documentation throughout the test day and sign one or more identity declarations.
  • OET reserves the right to withhold and/or cancel results in the event that ID documentation requirements are not met.

Personal items

  1. Bring your approved ID document (passport, national ID card or Authorisation Letter).
  2. Switch off your mobile phone or other electronic items and store them in the cloak room.
  3. You may only bring these items into the test room:
  • Non-mechanical pens, pencils, erasers, a pencil sharpener, a small bottle of water in a clear plastic bottle and your identification document.
  • Medication and snacks if approved prior to test day.
  1. You must not bring into the test room any bags, notes, study materials, dictionary, electronic items such as mobile phones, digital sound recorders, MP3 players, cameras, smart watches, highlighters, mechanical pens, mechanical pencils, scrap paper, correction fluid or tape.

Personal details

  1. Make sure your name and candidate number are correct. Invigilators/Proctors will check that the name on your answer sheet/screen matches your ID either before or in the first 15 minutes of each sub-test.
  2. Make sure your name and candidate number are on each book/sheet you have used.
  3. Tell the invigilator/Proctor at once if:
  • your personal details are wrong;
  • you have been given the wrong question paper (this applies to OET on Paper only); or
  • the question paper is incomplete or badly printed.

During the test

OET on Paper OET on Computer
Listen to the invigilator Listen to the Proctor
Invigilators have the power to enforce test day rules and regulations Proctors have the power to enforce test day rules and regulations
If you are not sure about what to do, raise your hand and the invigilator will come to your assistance If you are not sure about what to do, raise your hand and the Proctor will come to your assistance
You must not ask for, and will not be given, any explanation related to the test questions. You must not ask for, and will not be given, any explanation related to the test questions
Stop writing immediately when told to do so Your screen will timeout when the test duration is over
Do not take any question papers, answer sheets or any test materials out of the test room. Do not take any materials out of the room
Do not attempt to record or reproduce any part of the test. Do not attempt to record or reproduce any part of the test.
Do not leave the test room without the permission of the invigilator. You will not be admitted back into the test room if you have not been accompanied. You may need to perform another security check-in. Do not leave the test room without the permission of the Proctor. You will not be admitted back into the test room if you have not been accompanied.  You may need to perform another security check-in.

 

Malpractice

OET on Paper OET on Computer
Follow the instructions of the invigilators. Failure to do so may be seen as cheating. Follow the instructions of the Proctor. Failure to do so may be seen as cheating.
Do not open or write anything on your test booklet until instructed to do so. Do not use any of the equipment until you are told to do so  
Stop writing and put your pen/pencil/eraser down when instructed to do so. Your test is timed and you will not be able to type any more responses once each section ends.
You will be held responsible if your test papers are exposed so that other candidates can copy them You will be held responsible if your responses are exposed so that other candidates can copy them.
Do not talk to or disturb other candidates Do not talk to or disturb other candidates
Do not leave the test room without the permission of the invigilator. You will not be admitted back into the test room if you have not been accompanied Do not leave the test room without the permission of the Proctor. You will not be admitted back into the test room if you have not been accompanied
The use of any electronic items or unauthorised material will be treated as malpractice The use of any electronic items or unauthorised material will be treated as malpractice
If you break any of the Rules and Regulations, or ignore the invigilators, you will be given a Malpractice Warning. You will then be subject to investigation and you may be disqualified, and your results may be withheld If you break any of the Rules and Regulations, or ignore the Proctors, you will be given a Malpractice Warning. You will then be subject to investigation and you may be disqualified, and your results may be withheld

 

Health and Comfort (OET on Paper and OET on Computer)

  1. Bathroom breaks and leaving the test room:
  • The Listening, Reading and Writing sub-tests are conducted consecutively with no scheduled breaks (including bathroom breaks) between these tests.
  • There are strict rules on when and how you are allowed to leave the test room to ensure other candidates are not distracted during the test.
  1. During OET on Paper at a test venue, you can go to the bathroom during the Reading Part B and Writing sub-tests (except for in the first and last 10 minutes). Raise your hand and wait to be accompanied by an invigilator.
  2. During OET on Computer at a test venue, if you require assistance or need to go to the bathroom, raise your hand and wait for the Proctor to escort you.
  3. No additional time will be given if you choose to go to the bathroom. Only one candidate may visit the bathroom at one time.
  4. If you know you may need to go to the bathroom more frequently (for example, if you are pregnant), you can request  testing accommodation at the time that you Book. See section 4.3 of the Test Regulations for further details and how to apply.
  5. If you do not feel well on the test day or think that your work may be affected for any reason, tell the venue staff immediately and complete a Test Day Withdrawal/Deferral form if required. You will not be eligible to cancel or defer after you have started the test.
  6. If you feel unwell during the test or decide to leave the test, you must raise your hand and wait for an invigilator or Proctor to come and escort you out of the room.
  7. Do not smoke, eat or drink in the test room, apart from drinking water in a plastic bottle (approved snacks in clear plastic wrap excepted).
  8. Be considerate of others and do not make any noise near the test rooms.
  • If you have any other problems put your hand up and an invigilator will come to you.

Test day conduct and behaviour (OET on Paper and OET on Computer)

  1. Candidates are required to be professional, civil and respectful at all times while on the premises of the Venue.
  2. All tests may be monitored by video and audio recording, physical walk-throughs, and through the observation window.
  3. The test administrator is authorised to dismiss you from the test session for a violation of any of the regulations, including exhibiting abusive behaviour towards test administrators or other candidates.
  4. If you are found to have violated any of the regulations during your test, the test administrator is required to notify Prometric* and OET. Prometric, alone or in conjunction with OET, shall then take any further action necessary to sanction your conduct, up to and including invalidation of your test score and/or pursuit of civil or criminal charges.

Confidentiality of OET Test content 

The OETTM and all test content is the property of CBLA. Communicating, publishing, reproducing, or transmitting any part of a test, in any form or by any means (e.g. verbal, electronic, written, etc.) for any purpose is strictly prohibited. Any reproduction or disclosure may result in the immediate filing of civil and/or criminal charges against you and anyone directing or conspiring with you. CBLA may also inform Recognising Organisations, education institutions, and healthcare employers, bodies and councils and (at your request) to other third parties such as your employer.

Prohibited Items and Candidate Conduct in the Test Venue (OET TM on Computer /OET on Paper)

  1. Weapons are not allowed in any test venue.
  2. Unauthorized personal items may not be brought into the test room. Such items include, but are not limited to: outerwear, hats, food, drinks, purses, briefcases, notebooks, watches, cell phones, electronic devices, or wearable technology.
  3. Written notes, published materials and other testing aids are strictly prohibited in the test room. Written notes or electronic devices discovered in the test room will be confiscated by the test administrator.
  4. Only centre-supplied tissues are permitted in the test room. All materials issued by the test administrator must be returned at the conclusion of testing.
  5. Light clothing items removed for comfort such as sweaters, suit jackets, scarves, etc., must be hung on your chair, not placed in laps or on the workstation desktop. Outerwear such as heavy coats, parkas, raincoats, etc., are not permitted in the test room.
  6. Talking to other candidates in the test room, referring to their screens, testing materials/paper(s), or written notes is strictly prohibited.

 

  1. Malpractice

CBLA is committed to preventing the occurrence of fraud and maintaining the security and integrity of the OET.

The OET Malpractice Policy aims to provide a transparent and ethical process for the management of candidate actions/conduct (malpractice).

8.1 Types of Malpractice

Malpractice is any action that seeks to give an unfair advantage in relation to OET.

Malpractice includes, but is not limited to, the following:

  • obtaining unauthorised access to examination material;
  • attempting to obtain an unfair advantage (cheating or deception) in any way, including using or trying to use unauthorised material;
  • copying/collusion or attempted copying/collusion with others;
  • disruptive behaviour or not following the instructions of test administrators including the use of prohibited devices;
  • impersonation (pretending to be someone else);
  • reproducing any part of the OET test in any medium including memorising test material to gain or give an unfair advantage;
  • altering any results document, including Statement of Results in any medium; and
  • any other form of cheating or gaining of an unfair advantage.

OET will receive reports of suspected malpractice by the following, including:

  • the venue or test administrator;
  • by an OET Assessor;
  • routine statistical analysis of candidates’ answers;
  • following a review and/or investigation of candidates’ test responses;
  • members of the public via the OET Reporting Suspected Fraud or Suspicious Activity Report form; and
  • other means utilised by OET from time to time.

8.2 Reporting Suspected Fraud or Suspicious Activity

OET welcomes legitimate reports of the following reportable matters:

  • suspected fraud, malpractice, misconduct or other suspicious activity in respect of OET; and
  • threats to the security or integrity of OET.

If you believe you have witnessed, suspect or are aware of any reportable matters, OET invites you to report the matter.

To contact OET with information concerning a reportable matter you can email [email protected]  putting ‘allegation’ in the subject line or fill out the Reporting Suspected Fraud or Suspicious Activity Form.

8.3 Malpractice Management

All candidate malpractice incidents are taken seriously and investigated.

Following a candidate malpractice incident, OET senior staff member will gather information and evidence pertaining to the malpractice incident and arrange a OET Malpractice Committee meeting who investigate all evidence, statements and determine the outcome of the malpractice incident.

If you have been involved in any forms of malpractice prior, during or post taking a test, OET reserves the right to:

  • arrange for the malpractice incident to be investigated by the OET Malpractice Committee;
  • withhold your OET results pending the outcome of the investigation;
  • suspend you from retaking OET pending the outcome of the investigation;
  • request a statement or further information from you; and
  • apply penalties such as disqualifying your OET results (permanently withhold your results), instigate a banning period and cancel any future booked OET if it falls within a banning period.

The OET Malpractice Committee will communicate the outcome of all malpractice incidents to candidates via a formal malpractice outcome letter that will be received by the candidate via written correspondence (i.e. email).

8.4 OET Malpractice Committee

Candidate malpractice incidents are managed by the OET Malpractice Committee (the Committee) who are responsible for:

  • Implementing robust measures and controls for the identification and evaluation of allegations of malpractice.
  • Monitoring the effectiveness of internal controls to address suspected irregular conduct or malpractice.
  • Investigating findings for each malpractice allegation and decisions in relation to each allegation.

These decisions will include whether results will be published, as well as to determine whether any other penalties or remediation are imposed where appropriate.

Where required, the Committee may determine there is sufficient evidence to impose a banning period. The outcome of this determination will be communicated.

8.5 Malpractice Outcomes

Possible outcomes of the OET Malpractice Committee review include:

  • a candidate’s OET results being disqualified (permanently withheld) in accordance with OET Test Regulations and OET USA Terms and Conditions;
  • a candidate’s OET results being released;
  • the decision to impose a ban on the candidate from taking OET for a period of up to two years in accordance with the OET Banning Policy (below).

In some cases, it may be deemed necessary to initiate legal proceedings where criminal conduct is suspected and/or communicate the outcome of the malpractice incident to Recognising Organisations.

 

  1. OET Banning Policy

If we determine that there is reasonable cause to suspect or conclude that you may have been involved in malpractice, or conduct that potentially compromises the results of OET, CBLA may in its absolute discretion withhold or decide not to release your OET results. If a candidate is suspected of engaging in any form of malpractice, or involved in an activity that might damage the integrity and security of OET, candidates may not receive a test result, their test fee will not be refunded and they may be banned from taking OET in the future. If a candidate is banned, they will receive a notification. If the candidate registers for OET whilst a ban is in place, they will not receive a test result and may not be entitled to a refund. If a result is issued to a candidate whilst the candidate is subject to a ban, this result will be cancelled and the candidate may not be entitled to a refund.  Any Recognising Organisation that has accessed (or has access to) the results published will also be notified.

  1. Results 

Results are issued online approximately 14 business days after the test. A score ranging from 0–500 is issued for each sub-test. An overall grade for OET is not issued.

From time-to-time OET is unable to release results in the timeframe stated. OET may withhold results in some instances relating to rescheduled tests, malpractice, ID documentation discrepancies, and technical issues.

If circumstances beyond OET’s control prevent us from publishing your results after you take the test (for example, where technical issues prevent us from being able to complete assessment activities), you will be allowed to select a future scheduled test date with no test administration fee or application fee charged.

 

  1. Re-marking 

The OET Re-marking Policy aims to ensure that candidates can request a re-mark of one or more sub-tests if you believe that your results do not reflect your performance on the test. We aim to ensure that such requests are received, reviewed and resolved fairly and transparently.

11.1 What does re-marking involve?

To have your subtest(s) remarked, you must pay a fee of AU$120 (OET on Paper) US$95 (OET on Computer) per sub-test to complete your re-marking request.

You will receive the outcome of your remarking request three weeks from the day you submit the request. If there is a grade change, the remarking fee will be reimbursed. However, if the outcome of your remarking does not change your grade, you will not be refunded this fee.

11.2 When can I request a remark of my sub-test?

You can request for re-marking within 72 hours from when your results are released. Requests received after this period will not be accepted.

11.3 How can I request re-marking?

OET on Paper candidates: must log in to myOET and click the “Request Re-marking” link for the sub-test or tests you want to get remarked

OET on Computer candidates: complete this form.

Note: if we have requested further information as part of the test day administration and your response has delayed the release of your results, and it falls after 14 days from the official results release date, then we cannot process your remarking. In these instances, we will refund your re-marking fee in full.

11.4 Re-marking outcomes

Re-marking outcomes can include increased scores, decreased scores or no change to your score.

Your myOET Dashboard or Candidate HUB will be updated with your new result(s). (On myOET, your updated Statement of Results will be available for download within 24 hours with your new results(s)).

Where the outcome of a re-marking request brings into question the accuracy of grades awarded in an assessment, OET will take all reasonable steps to identify any other candidate who may have been affected and, wherever possible correct or mitigate the error.

11.5 Important information for Candidates

  • The re-marking process does not provide qualitative feedback on your performance.
  • If you take another test (OET or from any other provider) during the time OET is carrying out the re-marking, OET will not refund any costs related to you taking that test, even if the re-marking increases your grade.
  • If you change your mind before re-marking outcomes are published, you can request the re-marking outcome not be published. No refund will be provided in this circumstance.
  • A re-marked result cannot be reversed back to the original result on the candidate’s request once it has been published.
  • Requests for re-marking will only be accepted from candidates personally. A request made by a relative, friend or colleague will not be accepted.

11.6 Can I appeal the outcome of the re-marking?

  • Any appeal against the outcome of the re-marking process must follow the procedure set out in OET Appeals Policy and Process in section 13 of the Test regulations .
  • You can appeal the outcome of the re-marking if you believe the re-marking decision was not arrived at properly and fairly.
  • You cannot appeal unless the re-marking process has been completed.
  • Re-marking and appeal charges will be refunded in full if your sub-test grade(s) change as a result of your appeal.
  • There is an AU$120 (OET on Paper) US$95 (OET on Computer) fee for the submission of each stage of an appeal (per subtest): Stage 1 and Stage 2. For more information, please see OET Appeals Policy.

 

  1. OET Complaints Policy and Process

OET welcomes feedback from our candidates. Where a complaint regarding our service is received, OET undertakes to address that complaint effectively and efficiently. OET takes a responsive approach to complaint management.

12.1 Complaints Process

Please follow this process if you wish to complain about any test day issues or relating to an OET product or service. Please refer to the OET Re-marking Policy if you wish to have sub-test results re-marked.

12.2 There are two types of complaints:

12.2.1 Complaints regarding test day
If you are not satisfied with the way a test was administered or the venue staff’s actions, you must lodge a complaint within two (2) business days of the test being conducted using the OET Complaints Form. If you do not make your request within that time frame, we reserve the right to refuse to investigate your complaint.

12.2.2 General Complaints
General complaints regarding OET products or services include:

  • test administration other than test day delivery issues (see 12.2.1 above for complaints regarding test day);
  • our service, including the application of our standard processes;
  • test results other than result appeals (please refer to the OET Re-marking Policy for issues related to results); or
  • any other area of concern.

General complaints must be submitted within five (5) business days of the relevant incident. Your complaint must be submitted by completing the OET Complaints Form. If you do not make the request within that time, we reserve the right to refuse to investigate your complaint.

In the event that you are the subject of a malpractice incident and receive an outcome letter from the OET Malpractice Committee, you will have the opportunity to lodge a complaint within the time period specified in the letter. Refer to Section 8 of these Test Regulations for more information.

12.3 Making a complaint

Concerns or issues will be first raised with the relevant operational service to work with the Complainant to resolve the matters raised. The Team Leader or the Manager is responsible for the

management of complaints made directly to OET.

A complaint must be lodged by completing the OET Complaints Form and providing as much information as possible to assist us in processing your request.

OET is committed to acknowledging the complaint within 3 business days and will take all reasonable steps to complete the complaint review process within 30 days.

12.4 Management of the complaint

Upon receipt of your complaint, our investigation will include, as appropriate, obtaining additional information from you, statements from other candidates, third parties as required, including but not limited to the Venue Manager and other Venue staff. As part of further investigations we may review seating plans, details of candidate identity verification, statistical analysis of test responses and scoring patterns, or any additional information as required.

The OET Complaints Committee may be engaged to determine the outcome of an investigation into your complaint. You will be advised of the outcome of your complaint within an appropriate timeframe.

12.5 Complaint outcomes

Possible outcomes of complaints include:

  • Results processed and published – your results may be processed following standard OET assessment processes. NB: OET is NOT able to increase marks in consideration of any issue affecting candidate performance.
  • Resit arranged – you may be offered a free resit if your complaint is upheld.
  • Reversal of decision – decisions may change because of further investigation.
  • Report from the investigation – you may receive a report by email outlining the investigation and decision made by either the OET Complaints Committee or the relevant department at OET.
  • OET continuous improvement – information regarding complaints will be used to improve OET processes and additional feedback may be provided to Venues.

12.6 How to lodge an Appeal

Any appeal against your complaint outcome must be lodged within 5 calendar days and will follow the procedure set out below in OET Appeals Policy and Process in section 13 of the Test Regulations.

 

  1. OET Appeals Policy and Process

The OET Appeals Policy aims to ensure that candidates and OET Partners are able to appeal decisions made in relation to the OET Re-marking and Complaints policies, and that such appeals are received, reviewed and resolved in a fair and transparent manner.

The term ‘Appellant’, as used throughout this Policy, refers to OET candidates and OET Partners, including agents, preparation centres, test venues or Recognising Organisations, that lodge an appeal with OET.

13.1 Appeals Process

The OET appeals process is an escalation point for Appellants who have undergone the OET Re-marking Process or the OET Complaints Process focusing on whether, in the course of reaching decisions relating to the Re-marking Policy or Complaints Policy, OET applied its procedures properly and fairly in arriving at decisions by:

  • implementing, where relevant, sufficient investigation of material facts including, for example, invigilator and interlocutor conduct, malpractice, venue staff behaviour, the specific delivery and administration of OET; and/or
  • appointing qualified assessors who were not involved in the original marking to re-mark a candidate’s sub-test; and/or
  • ensuring the assessor(s) carried out the relevant assessment process in accordance with the marking criteria; and
  • ensuring communication with the Appellant in a timely manner.

For re-marking appeals, the appeals process is not concerned with judgments about candidates’ work in the test. An appeal will not involve re-marking or re-assessment of a candidate’s work, although this might be ordered as the result of an appeal if it is found that procedures have not been followed satisfactorily.

Where the outcome of an appeal brings into question the accuracy of grades awarded in an assessment, OET will take all reasonable steps to identify any other candidate who may have been affected and wherever possible correct or mitigate the error.

Where the outcome of an appeal results in the discovery of a failure in one of our processes or systems, the relevant Appeals Committee (Re-marking or Complaints) will review the relevant Process or system and take all reasonable steps to prevent re-occurrence.

OET has a two-stage appeal process:

  • Stage 1 – this is the when the Appellant appeals the decision and outcome from either the OET Re-marking Process or Complaints Process
  • Stage 2 – this is when the Appellant appeals the Stage 1 appeal decision and outcome from the relevant OET Appeals Committee

13.2 Appeal Requirements

13.2.1 Re-marking Appeals                                 

  • A fee of AU$120 (OET on Paper) US$95 (OET on Computer) is payable for the submission of each stage of a re-marking appeal: Stage 1 and Stage 2.
    • This fee covers the administrative costs related to processing the appeal request.
    • Appeal fees will be refunded in full if the Appeal is upheld.
  • OET will only consider an appeal about a test result if the re-marking Process has taken place first. For more information, please see OET Re-marking Policy.
  • Re-marking charges will be refunded in full if the sub-test grade(s) change because of the Appeal.
  • Appeal Requests will only be accepted from candidates personally via the OET Appeal Request Form. Requests made by a relative, friend or colleague will not be accepted.
  • Appeal requests must be submitted within 5 calendar days from the date of receiving the re-marking outcome.

13.2.2 Complaint Appeals

  • A fee of AU$120 (OET on Paper) US$95 (OET on Computer) is payable for each stage of a complaint appeal: Stage 1 and Stage 2.
    • This fee covers the administrative costs related to processing your request.
    • Appeal fees will be refunded in full if the Appeal is upheld.
  • OET will only consider an appeal about a complaint if the complaint process has taken place first. For more information, please see OET Complaints Policy.
  • Appeal Requests will only be accepted from candidates personally via the OET Appeal Request Form
  • The appeal request is submitted within 5 calendar days from the date of receiving the decision from the OET Complaints Committee that has led to making an appeal.
  • Appeal Requests will only be accepted from candidates personally.
  • A request made by a relative, friend or colleague will not be accepted.

Note: If you take another test (OET or from any other provider) during the appeal, re-marking or complaint processes, OET will not refund any costs incurred in taking the additional test.

13.3 Appeal Management

13.3.1 Stage 1 Appeal

  • The written evidence relating to your case will be considered by either the OET Remarking Appeals Committee or OET Complaints Appeals Committee.
  • All OET Appeal Committees will have an independent member, who is not involved in the administration or marking of OET.
  • The Appeals Committee will review all the written evidence relating to your case, to review and decide whether OET has applied its procedures properly and fairly in reaching its decision.
  • It is the role of the OET Appeals Committee to consider whether any further work relating to the original decision should be authorised (e.g. re-marking of additional scripts, gathering of additional evidence). If further work relating to the original decision is authorised, this information will form part of the OET Appeals Committee final recommendation.
  • The OET Appeals Committee includes the CEO (or their delegate) of OET and at least one member who is not a member of the OET Board, or a OET employee or assessor. The OET Appeals Committee will make a decision based on the findings, and any further information obtained during the appeal case review.
  • You will be notified in writing of the Stage 1 Appeal decision, including the outcome of any further work authorised, within three weeks of your submission of the OET Appeal Request Form.

13.3.2 Stage 2 Appeal

  • If you remain dissatisfied after receiving the decision of the OET Appeals Committee at Stage 1 you may request a Stage 2 appeal.
  • Upon request by you, your submission will be forwarded to an Independent Reviewer who considers appeals against OET Appeals Committee decisions. An Independent Reviewer is a suitably qualified external consultant with relevant experience.
  • You will be notified in writing of the Independent Reviewer’s decision within three weeks of your submission of the OET Appeal Request Form.
  • Consideration of an appeal by the Independent Reviewer concludes the OET appeals procedure.

How to lodge a Stage 2 Appeal

You must clearly explain in writing the reason for requesting the Independent Review by completing the OET Appeal Request Form, within 5 days from the date of receiving the decision of the OET Appeals Committee, with AU$120 (OET on Paper) US$95 (OET on Computer) payment in accordance with the payment instructions.

13.4 Appeal Outcomes

  1. Results processed and published – your results may be processed following standard OET assessment processes. Note that OET is NOT able to increase marks in consideration of any issue affecting candidate performance.
  2. Resit arranged – you may be offered a free resit if your Appeal is upheld.
  • Appeal upheld – you may receive a refund if an Appeal is upheld.
  1. Reversal of decision – decisions regarding Test administration may change as a result of further investigation.
  2. Report from investigation – you will receive a report by email outlining the investigation and decision made by the Chair of the Appeal Committees.
  3. OET continuous improvement – information regarding appeals will be provided to OET teams and used to improve OET processes.

 

  1. Trademark, Copyright, Privacy, Terms and Conditions

14.1 OET Trademark and Copyright 

The OET ™ is a world-wide registered trademark. The OET test material and all test related content© is the property and copyrighted work of Cambridge Boxhill Language Assessment, all rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is strictly prohibited.

You may not reproduce, record, transmit or store any OET test material, or related content in any form.

Any breach of the OET copyright will be punishable by law and regulatory authorities will be notified.

14.2 Privacy 

  • CBLA respects the privacy of OET candidates and recognises the importance of protecting the information that you provide to us. Our Privacy Policy contains details about how we collect, use, disclose and handle personal information and matters such as access, correction-and-complaint procedures and website privacy. Our Privacy Policy is accessible via https://www.occupationalenglishtest.org/privacy-policy/ and on request.

14.3 Acceptance of Terms and Conditions and Test Regulations 

  • CBLA reserves the right to modify its Terms and Conditions and the Test Regulations as required and from time to time.
  • CBLA will ensure its current Terms and Conditions and Test Regulations are available to candidates on the OET website at all times.
  • By booking OET, you acknowledge that you have read, understood and accept to be bound by the Terms and Conditions and Test Regulations, as amended from time to time.