Re-marking Policy and Process (effective 25 November 2016)

The OET Re-marking Policy aims to ensure candidates are able to request a re-mark of one or more sub-tests if they believe their sub-test results are not accurate, and to ensure that such requests are received, reviewed and resolved in a fair and transparent manner.

1.0  Remarking Policy

Where the outcome of a re-marking request brings into question the accuracy of grades awarded in an assessment, CBLA will take all reasonable steps to identify any other candidate who may have been affected and wherever possible correct or mitigate the error.

2.0 Re-marking Process

2.1 When can I request a remark of my sub-test?

You (the candidate) must make this request within 72 hours from when your results are released.

If you do not make the request within 72 hours from when your results are released, we will not accept your re-marking request. If we have requested further information and your results have been delayed, re-marking requests made 14 days after the official results release date cannot be processed. In these instances, we will refund your re-marking fee in full.

2.2 What does the re-marking involve?

  • Your performance will be re-assessed by two OET Assessors who were not involved in the original marking of your sub-test(s).
  • Both Assessors will then independently mark your sub-test paper without any knowledge of your grade history.
  • The OET Assessment Manager will then confirm if there is a difference between the original and re-marked grade(s).

2.3 What happens if there is a change to my grade(s) after re-marking?

  • Your myOET Dashboard will be updated with your new result(s). Your updated Statement of Results will be available for download within 24 hours with your new results(s).

2.4 How much does re-marking cost?

There is a $120 fee per sub-test to be re-marked. This fee will be refunded in full if your sub-test grade band changes. As of the 9 September exam OET introduced a new grading scale and candidates now receive a score for each of the four sub-tests, on a scale from 0 to 500. The numerical score will be mapped to a separate letter grade band for each sub-test ranging from A (highest) to E (lowest). Candidate are only entitled to a refund if there is a grade band change. This fee covers the administrative costs related to processing your request, including the hiring of further assessors to re-mark your sub-test paper.

2.5 How long does the re-marking process take?

You will receive your results three weeks from the date you apply for remarking.

2.6 It is important to note that:

  • This process does not provide qualitative feedback on your performance.
  • If you take another test (OET or from any other provider) during the time OET is carrying out the re-marking, OET will not refund any costs related to you taking that test, even if the re-marking increases your grade.
  • If you change your mind before re-marking outcomes are published, you can request the re-marking outcome not be published. No refund will be provided in this circumstance.
  • A re-marked result cannot be reversed back to the original result on candidate’s request once it has been published.
  • Requests for re-marking will only be accepted from candidates personally. A request made by a relative, friend or colleague will not be accepted.
  • The General Medical Council (GMC) in the UK will only accept a candidate’s latest results. Please check with your regulating authority as to their individual requirements.
  • Remarking outcomes can include increased score, decreased score or no change to your score.

2.7 What do I need to do?

Once your results are published you can request re-marking by taking one of the following two actions:

  1. OET on paper candidatesLogin to myOET and click the Request Remarking link for the sub-test or tests you want to get remarked
  2. OET on computer at a test venue and [email protected] candidates: Complete this form.

You must pay a fee of $120 per sub-test in order to complete your remarking request.

2.8 Can I appeal?

  • Any appeal against the outcome of the re-marking process will follow the procedure set out in the Appeals policy and process
  • You can appeal the outcome of the re-marking if you believe the re-marking decision was not arrived at properly and fairly.
  • You cannot appeal unless the re-marking process has been completed.
  • Re-marking and appeal charges will be refunded in full if your sub-test grade(s) change as a result of your appeal.
  • There is a $120 fee for the submission of each stage of an appeal: Stage 1 and Stage 2. For more information please see OET Appeals Policy and Process.