Re-marking Policy and Process (effective 25 November 2016)
The OET Re-marking Policy aims to ensure candidates are able to request a re-mark of one or more sub-tests if they believe their sub-test results are not accurate, and to ensure that such requests are received, reviewed and resolved in a fair and transparent manner.
1.0 Remarking Policy
Where the outcome of a re-marking request brings into question the accuracy of grades awarded in an assessment, CBLA will take all reasonable steps to identify any other candidate who may have been affected and wherever possible correct or mitigate the error.
2.0 Re-marking Process
2.1 When can I request a re-mark of my sub-test?
You (the candidate) must make this request within 5 days from the date your results are published online by completing the Request for OET Re-marking Form. If you do not make the request within that time, we reserve the right to refuse re-marking your sub-test(s). If your results are unable to be published on the scheduled date because you have not provided required documentation any late request for re-marking will not be accepted.
2.2 What does the re-marking involve?
- Your performance will be re-assessed by two OET Assessors who were not involved in the original marking of your sub-test(s).
- Both Assessors will then independently mark your sub-test paper without any knowledge of your grade history.
- The OET Assessment Manager will then confirm if there is a difference between the original and re-marked grade(s).
2.3 What happens if there is a change to my grade(s) after re-marking?
- Your online profile will be updated and your new result(s) will replace your previous result(s).
- You will be sent a new Statement of Results (SOR).
2.4 How much does re-marking cost?
There is a $120 fee per sub-test to be re-marked. This fee will be refunded in full if your sub-test
grade changes. This fee covers the administrative costs related to processing your
request, including the hiring of further assessors to re-mark your sub-test paper.
2.5 How long does the re-marking process take?
The re-marking will take up to six weeks from receipt of your completed Request for OET Re-marking Form. You will be informed of the final decision by email.
2.6 It is important to note that:
- This process does not provide qualitative feedback on your performance.
- If you take another test (OET or from any other provider) during the time OET is carrying out the re-marking, OET will not refund any costs related to you taking that test, even if the re-marking increases your grade.
- If you change your mind before re-marking outcomes are published, you can request the re-marking outcome not be published. No refund will be provided in this circumstance.
- A re-marked result cannot be reversed back to the original result on candidate’s request once it has been published.
- Requests for re-marking will only be accepted from candidates personally. A request made by a relative, friend or colleague will not be accepted. It will delay the re-marking if we have to ask you to submit a form personally.
2.7 What do I need to do?
Clearly explain in writing the reason for your re-marking request by:
- completing the Request for OET Re-marking Form
- within 5 days from the date your results are published online, with
- $120 per sub-test payment in accordance with the payment instructions.
2.8 Can I appeal?
- Any appeal against the outcome of the re-marking process will follow the procedure set out in the Appeals policy and process
- You can appeal the outcome of the re-marking if you believe the re-marking decision was not arrived at properly and fairly.
- You cannot appeal unless the re-marking process has been completed.
- Re-marking and appeal charges will be refunded in full if your sub-test grade(s) change as a result of your appeal.
- There is a $120 fee for the submission of each stage of an appeal: Stage 1 and Stage 2. For more information please see OET Appeals Policy and Process.