The health and safety of our candidates, test venue staff and employees is of the utmost importance and at the forefront of all our decision-making as to whether we may proceed with testing in various locations.

Sadly, the situation world-wide has worsened to the extent that we have had to make the difficult decision to suspend testing at all of our venues for the entire month of April. This means that both the 4 April and 19 April tests will not run (3 April and 18 April in the US, Canada and South America).

We are all too aware of the impact that this decision will have on our candidates, test delivery partners, preparation providers and more, and are doing our utmost to support you all throughout this challenging time.

We will be using the down-time from test-delivery in April to explore safe and secure ways to continue with OET testing during the pandemic, and to hone our plans to increase test frequency and venue capacities when the situation returns to normal.

We will continue to share updates with you on this page. As the situation is constantly changing, we also ask that you please check your email regularly for any OET communications.

For affected test days from May onwards, please see the table below.

Location Test Venue Affected test dates
Canada, Montreal ILSC Montreal, Canada 1 May 2020
Canada, Toronto CES - Toronto 1 May 2020
Hong Kong All Test Venues Test suspended until further notice
Pakistan All Test Venues 2 May 2020 & 16 May 2020
UK, London The London Exam Centre 2 May 2020 & 16 May 2020

All affected candidates are being advised by email as soon as a decision regarding their test venue is made.

Have a question? Read our FAQs below.

FAQs for Test Delivery Partners

For candidate FAQs, please see here.

What does OET consider when deciding whether to cancel testing?

We make the decision to cancel a test based on the advice from your country’s health authorities, government and the World Health Organization.

What happens with candidates if you cancel the test?

We offer candidates a free deferral to another test date or a full refund.

What if I'd like to cancel the test at my venue based on advice from health authorities?

Please let us know straight away so that we can cancel the test in your location, inform affected candidates and offer them a free deferral or full refund. We would appreciate it if you would not inform candidates or in any other way publish the news until you have received approval of the cancellation from the Strategic Partnerships Team.

Can I insist that my candidates wear a mask even though this is not based on advice from local health authorities or government?

Yes, you may. However, please note that:

  • You should give enough notice to the candidates. We suggest that you send the notice with the timetable (i.e. 10 days prior) to the test day.
  • You should provide/have enough masks for each candidate on the test day.
  • You should check the recording quality for the Speaking sub-test; if it is not clear you will need to ask the candidate to remove the mask. If the candidate is reluctant to do so, please  inform them that this might lead to a resit or impact adversely on their Speaking score. The TDP in this instance will have to bear the cost of the candidate’s resit and OET will not make payment to the TDP for the testing in this case.
  • If a candidate doesn’t want to or cannot meet this requirement on the day, the TDP must meet the costs of any resit or refund for the candidate, as the case may be.

Our government and health authorities do not recommend it but one of my candidates wants to wear a mask anyway...

We are happy for you to allow the candidate to do so but please inform them that:

  • the mask must be removed and checked at all identification points during the test
  • if the sound quality during the Speaking sub-test is not good enough, the candidate will need to remove the mask. Should they refuse, please inform them that this may adversely affect their Speaking score.

We ask that you please check all masks and the Speaking sub-test sound quality both before and after the recording.

How does OET plan to manage the backlog of candidates when testing resumes?

We will be working closely with our Test Delivery Parters world-wide to increase venue capacities and frequency of testing to meet the backlog. We will have a comprehensive plan in place by the time it is safe for us to resume testing to minimise the negative impact not only on candidates but also on your business financials.

How often can we expect OET to update us so that we can stay informed as the situation evolved?

We are deploying a comprehensive program of regular updates for all of our partners. This includes updating this page and the FAQs as changes occur, as well as regular email communications.

In addition, we will be scheduling a monthly webinar with all of our Test Delivery Partners, beginning at the end of March. This is an opportunity for us to take stock, inform you of developments, and hear back from you regarding your concerns and suggestions.

For operational information, please login to the OET Secure Site for Test Venue Managers.