How to avoid ‘I understand your concerns’
While grammatically this is correct, it is an overused phrase. When said multiple times in one conversation, it loses any impact. When a patient tells you something that is worrying them, try to say something in response that relates to what they have just said e.g.
I’m worried that I won’t be able to manage by myself when I’m discharged → It’s very natural that you would be worried about that…
OR
I don’t like this new medication. It makes me feel dizzy → I’m sorry to hear that you’re experiencing some side effects.
