We know many of you have contacted us recently and we haven’t been getting back to you as quickly as you’d like. We feel genuinely sorry when we let you down in this way so we are taking significant steps to serve you much better in future. These include hiring more customer service staff and making them available to you 24/7 globally.

 In the meantime, if you have already submitted a request about a matter, you do not need to submit another. We promise we will get back to you as soon as we can.

Thank you so much for your patience over the next two weeks as we work through our backlog and return to supporting you in the prompt and efficient manner that you deserve.