When you have a conversation to a patient, the way you use language will change depending on the context. It’s important to understand what makes two conversations may differ due to the patient’s situation and how to adapt to the context you’re speaking in.
Change how you speak to match the situation
The way you speak to a patient should change depending on a few things, such as their:
- Medical situation
- Familiarity with you.
This means that you will change your vocabulary and language to speak to a patient who is, for instance, upset or in an urgent situation compared to one who isn’t.
You will also use different language to speak to a teenage patient compared to an elderly patient.
Finally, language which is suitable for a patient you have treated for a long time will be inappropriate for a new patient.
Take the Quiz!
To better help you understand how a patient’s situation will change how you speak with them, we’ve put together a quick quiz.
Can you match up the appropriate greeting on the right with the patient on the left?
- a new patient 1. How’re things going, Jake?
- a non-emergency patient 2. Hello again Mr Singh. You’re looking a bit better today.
- a teenage patient 3. Hello Mrs Lopez. My name’s Dr Evans. I’ll be looking after you today.
- a regular patient 4. Hi Sophie, I can see you’re in a lot of pain. Can you tell me about it?
- an emergency patient 5. What can I do for you today?
Check you results with the answers below. For more great quizzes such as these, make sure you check out our Preparation Portal blog.
Answers: A3 B5 C1 D2 E4