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Coronavirus Update

By 17 September 2020OET News

The health and safety of our candidates, test venue staff and employees is of the utmost importance and at the forefront of all our decision-making as to whether we proceed with testing in various locations, along with government restrictions and regulations. Find out more about our Covid-19-compliant testing protocols.

OET Testing Suspension

Please refer to the table below for test venues that are currently impacted by Covid-19 and where testing is suspended. We will continue to share updates with you on this page, but as the situation is constantly changing, we also ask that you please check your email regularly for any OET communications.

Location Test Venue Affected test dates
Canada, Toronto CES - TORONTO 4 Dec 2020, 11 Dec 2020, 18 Dec 2020
Italy, Pisa British School Pisa 5 Dec 2020
Nigeria, Lagos International House Trust Assessment, Nigeria (Lagos) 5 Dec 2020

All affected candidates are being advised by email as soon as a decision regarding their test venue is made.

Travel

Due to many countries imposing travel bans, if you will be travelling to attend your test in another country or city, please check beforehand with the relevant authority if any bans are in place.

Have a question? Read our FAQs below.

Candidate FAQs

Has my test been cancelled?

We will contact you directly by email if your test has been cancelled. If you haven’t heard from us, that means your test is going ahead as scheduled.

In case we do need to contact you, please ensure your myOET profile includes your correct email address.

You can see which tests have been cancelled in the table towards the top of this page.

What will happen if my test is cancelled?

If your test date was cancelled due to Covid-19, you will be able to select a FREE deferral to an open test date.

To defer your test/ change your deferral:

  • Login to your myOET candidate profile
  • Click the small arrow in the Action column under My Applications
  • Click Defer

Step-by-step instructions on how to defer your test.

Please note that if a particular date is not showing at your venue, it is either full or not running the test on that date.

If you made your test booking as part of a group, you will not be able to defer yourself; please be advised to wait for an email from us for assistance with your free deferral.

Please note that from 5 October, you will no longer be able to self-manage your deferral. Please contact OET’s support team and we will manage your free deferral for you.

What happens if I’m ill on test day?

If you are ill on test day, do not come to the test venue. Please follow the guidelines outlined by your local health authority.

You can defer your test through our online platform to a later date when you are no longer sick. You will not be charged a deferral fee but you will need to defer your test booking before your current test day begins.

To defer your test/change your venue:

  • Log in to your myOET candidate profile
  • Click the small arrow in the Action column under My Applications
  • Click Defer
  • Choose your new test date and/or venue
  • Click Confirm

Step-by-step instructions on how to defer your test.

Only available test dates and venues will appear during this process. If your desired test is not appearing, it means it is not available. Please choose another test date or venue.

If you cannot defer by test day, you will need to contact OET.

Please note that from 5 October we will be reinstating deferral fees. You will only be deferred for free if one of the following cases apply:
1. Your test has been cancelled;
2. There are travel restrictions that prevent you from travelling to take your test; or
3. You have tested positive to a Covid-19 test.

In any of the above cases, please contact our support team who, upon  you providing evidence of the above, will defer you to another test for free.

Can I defer my test booking to a new test date?

You can defer your current test date to another test date through your myOET account. To defer your test/change your venue:

– Log in to your myOET candidate profile
– Click the small arrow in the Action column under My Applications
– Click Defer
– Choose your new test date and/or venue
– Confirm

Step-by-step instructions on how to defer your test.

Only available test dates and venues will appear during this process. If your desired test is not appearing, it means it is not available.

Please note that from 5 October we will be reinstating deferral fees. You will only be deferred for free if one of the following cases apply:
1. Your test has been cancelled;
2. There are travel restrictions that prevent you from travelling to take your test; or
3. You have tested positive to a Covid-19 test.

In any of the above cases, please contact our support team, provide them with evidence of the above and they will defer you to another test for free.

What if I want to defer my test even though it will still go ahead?

Please contact us and we will defer your test booking to one of the next two available test dates, depending on capacity.

Please note that from 5 October we will be reinstating deferral fees. You will only be deferred for free if one of the following cases apply:
1. Your test has been cancelled;
2. There are travel restrictions that prevent you from travelling to take your test; or
3. You have tested positive to a Covid-19 test.

In any of the above cases, please contact our support team who, upon you providing evidence of the above, will defer you to another test for free.

My test venue says I have to wear a mask, even though the government says it’s not necessary…

We have advised all of our test venues that if they want you to wear a mask, they need to send you advance notice of this.

If you do not want to wear a mask or cannot get a mask on time, your test venue must meet the cost of your test resit UNLESS it is a government requirement that masks be worn at mass gatherings.

Please note that:

  • You must remove the mask at all identification verification points during test day
  • Venue staff may check the mask being worn and any spare masks brought by you at any time, as required
  • You cannot take spare masks into the test room
  • The mask you wear must not make it difficult for you to be heard clearly during the Speaking sub-test.

I would like to wear a mask even though my test venue doesn't say I have to...

You may wear a mask as long as:

  • You remove the mask at all identification verification points during the test day
  • You allow venue staff to check the mask being worn and any spare masks you bring at any time as required
  • You can be heard clearly during the Speaking sub-test.

What should I do if I took OET before September 2018 and need an additional copy of my Statement of Results (SOR)?

Given the current Covid-19 situation, we are unable to process SOR orders as our printing services have been suspended until further notice. Kindly advise the contact person from your regulatory authority to email us at [email protected] so we can confirm your results and candidate details via email.

If you have already placed an order, please contact us and we will refund your fees.

Please note we do not email results under any circumstances.

If your question has not been answered, please contact our support team.

We know many of you have contacted us recently and we haven’t been getting back to you as quickly as you’d like. We feel genuinely sorry when we let you down in this way so we are taking significant steps to serve you much better in future. These include hiring more customer service staff and making them available to you 24/7 globally.

 In the meantime, if you have already submitted a request about a matter, you do not need to submit another. We promise we will get back to you as soon as we can.

Thank you so much for your patience over the next two weeks as we work through our backlog and return to supporting you in the prompt and efficient manner that you deserve.