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Frequently Asked Questions

Who accepts the OET?
The regulatory authorities that endorse the OET can be found on our Boards & Councils page. The OET Centre is not responsible for setting regulatory authority standards and policies. You must check their English language requirements as their policies are subject to change.

Do you have an office in _____?
All administrative matters are handled through the OET Centre in Melbourne, Australia. Test venues may change and you should not contact them directly. If you have any questions about your application or the day of the Test, contact the OET Centre through our online enquiry form.


Before Applying

How do I download an application form?
We only accept online applications made through our website for the OET. This is more convenient as everything can be done online and you won’t have to worry about your application arriving at the Centre safely.

When is the next test administration?
Click here for a list of our upcoming test dates. Another way to check our test dates is to start the application process and check when the OET is available at your choice of venue.

Your test administration dates are not convenient. Can I take the Test another time?
Our test dates are set far in advance and cannot be changed. We do not have special or 'one off' administrations.

Where can I sit the OET?
The OET is administered in many locations around the world. Click here for a list of our current venues.

Why don’t you have a test venue in _____ ?
If you don’t see test centre near you, it is probably because we haven’t experienced enough demand in that area. Contact us through our online Enquiry page if you would like to sit the OET in a city not currently listed. It takes time for us to arrange venues so let us know well in advance. We cannot guarantee that we will be able to find a venue for you.

I don’t have an email address. Can I share with a friend?
Every candidate who takes the OET needs their own email address. As we have candidates all over the world, the easiest way to contact everyone is by email.

How much does the OET cost?

To take the Test in Australia, the fees are:

 

To take the Test outside Australia, the fees are:

 Full sit (4 sub-tests)

AUD $580.80

Full sit (4 sub-tests)

AUD $775

 3 sub-tests

AUD $470.80

3 sub-tests

AUD $600

 2 sub-tests

AUD $332.20

2 sub-tests

AUD $425

 1 sub-test

AUD $193.60

1 sub-test

AUD $225

 

All Australian prices include GST.
All Test fees are in Australian Dollars.

 

 

 

AUD $7.00 online booking fee applies.


What do I need to apply for the OET?

  • You need a suitable digital photo. The photo guidelines are given on the first page of the application process.
  • You need to know your current identification document (passport) number and ensure that this ID document will be current on the test day.
  • If you are paying online, you need a Visa or MasterCard credit card [not a debit card].

Applying to Sit the OET

I don't have a given name / family name. How do I fill in the online form?
In the space for which you have no name put a single dash - and the system will accept your name.

Why do I have to login to resit the OET?
All results are linked to one candidate number. Your results history may be important so you need to login for the system to make this connection. All new applications are full sits - new candidates must sit all four sub-tests.

My candidate number is different. Why?
When we launched this system in July 2007, we changed the candidate number system as well. Use your new candidate number (format: xxx-xxx-xxx) for all correspondence and when taking the Test.

I have never taken the OET before and I only want to sit one sub-test. Can I do that?
If you are sitting the OET for the first time, you must sit all four sub-tests: Listening, Reading, Writing and Speaking.

How can I pay?
When you apply to take the OET, you are given the choice of payment by credit card, bank cheque / money order, or through a third party - an organisation or government department (e.g., AEI-NOOSR if you are taking the Test in Australia). Once payment has been received, the OET Centre will notify you by email that your application has been accepted. Your application is not complete until we receive payment from you.

What happens if I choose to pay by credit card?
If you choose to pay by credit card, you will pay when applying through our website. All payments are taken by SecurePay and the OET Centre does not retain your credit card details. We only accept Visa and MasterCard.

What happens if I choose to pay by bank cheque or money order?
If you choose to pay by bank cheque or (in Australia) by money order, you must complete the online application first and send your payment to us by post / courier, along with a printout of the summary page. All funds must be in Australian dollars and drawn on an Australian bank. Make the bank cheque or money order payable to CAE. We do not accept personal cheques. Payment of this type must reach our office by the last working day before the closing date (our office is open Monday to Friday, 9am-5pm). The OET Centre is not responsible if your payment does not reach our offices. If you are overseas, it is a good idea to send the cheque by registered post or courier.   Details can be found on our Contact Us page. You must allow adequate time for delivery.Your application is not complete until we receive your payment.

I wasn’t able to send my cheque before the application closing date. What happens now?
Payment must be received before the application closing date or you will not be able to sit the Test. You will be deferred to the next available test administration and charged A$150 as a deferral fee.

What is AEI-NOOSR?
Click here for more information. The OET Centre is not responsible for the content of external websites.

I don’t have an electronic copy of my photo. What should I do?
Our application process requires that you upload a digital photo. Our requirements are explained in detail at Apply For the First Time and Apply to Resit.  It is very important that you comply with them, otherwise you will not pass the ID check on the test day.

I want to order an additional Statement of Results? What should I do?
If you are applying for an upcoming administration of the OET, you can now order and pay for additional Statements of Results as you submit your application. An additional Statement of Results costs A$50. If you would like your additional Statement of Results mailed via registered post, you are required to pay an additional A$10. If you order and pay for additional Statements of Results as you submit your application, you do so at your own risk. The OET Centre will not process a refund for additional Statements of Results under any circumstances.

The system won't let me apply for the next Test! What should I do?
OET policy is that candidates cannot apply to re-sit sub-tests until their results from the previous Test have been published. Our system is hardwired to enforce this policy. However, it is possible to apply for sub-tests which you did not take at the previous Test. For example, if you sit for Listening and Reading at one Test, you can apply to sit for Writing and/or Speaking at a subsequent Test before the previous results for Listening and Reading are published.

I have a (health) condition that affects how I need to take the Test. What should I do?
You may make a request for special provision. Requests for special provision should be received by the OET Centre at the same time you make your application. If the condition arises after you submit your application, you should make the request immediately. If the request is accepted, your application may be deferred to a subsequent test administration in order to accommodate you. A new request form must be submitted with each application to sit the OET.
 
Download a Request for Special Provision form. Read and complete it carefully and make sure you provide the supporting documentation required. All Requests for Special Provision must be submitted to the OET Centre before the application closing date of an OET administration.


After Applying

How will you keep me up to date about my application and Test?
It is very important to have an active email address and to check it regularly - this is how we communicate with our candidates.  Precise venue details and your timetable will be sent to you by email approximately two weeks before the test date. You should also regularly check the Latest News section on the Home page of this website for important announcements.

I haven’t received any emails from you. Why not?
Check that the username / email address you are using is correct. Also check the spam folder / junk folder of your inbox - our correspondence may have ended up there.

I checked my spam folder but I still haven't received anything. Why not?
Some people who reported communication problems have Rediffmail or 163.com accounts. This is not a problem that can be solved by the OET Centre. If you think you have not been getting correspondence from us, we suggest you sign up for a different email service. To change your email address, log in and view your contact details through your profile page. Even if you change your email address, your login will remain the same as the one you first signed up with.

I made a mistake when I filled in my application form. What should I do?
You can correct most things yourself by logging on to our website and viewing your profile. These include things like address and telephone number, but you cannot change details related to your ID. If you cannot correct the mistake, contact the OET Centre by lodging an online enquiry.

What happens if I realise my identification document does not meet the OET Centre’s policy and Test Regulation on candidate identification and it is less than three weeks before the OET?
You are responsible for the accuracy of the information you enter into our online registration system as part of the OET application process. This includes your identification document type and number. Any updates you require to the identification document information you entered into our online registration system, including identification document type and number, must be submitted to the OET Centre NO LESS than three weeks before the OET. The OET Centre reserves the right to refuse entry to the test venue and retain your application fee if the identification document you present at the Test does not match exactly the candidate register at the test venue and meet the Test Regulations. Click the following link to download the Test Regulations.

Identity checks

What happens if my identification document is lost or stolen before the Test?
You must contact the OET Centre immediately. You can
contact the OET Centre by lodging an online enquiry.  If you will be unable to present a current national ID card or passport on test day for whatever reason, contact the OET Centre as soon as possible by submitting an online enquiry.  You will need to submit alternative documentation and request approval.  Such documentation MUST be received by the OET Centre NO LATER than three weeks before the test date. if this deadline cannot be met you will not be able to sit the test.

I’ve changed my mind. I don’t want to sit the OET now. I want to sit it later. How do I defer the Test?
You can defer your application by logging on to our website, visiting your profile page and clicking the 'Defer' button on the right. If you decide to defer, you must pay A$100 as a deferral fee by credit card (Visa or MasterCard only). Ensure you are aware of our Deferrals & Withdrawals Policy. The deadline for deferrals is three weeks before the Test.

I’ve changed my mind. I don’t want to sit the OET at all. How do I withdraw?
You can withdraw your application by logging on to our website, visiting your profile page and clicking the 'Withdraw' button on the right. Ensure you are aware of our Deferrals & Withdrawals Policy. The deadline for withdrawals is three weeks before the Test.

If I withdraw, am I entitled to a refund? How long will it take?
If you decide to withdraw from the OET in line with our policy, you will receive a refund of 50% of the fee paid. This may take up to six weeks to process.

I’ve [changed my address / changed my phone number / changed my name]. What should I do?
Log on to the website and change your details. Remember, it is your responsibility to keep your contact details up to date. If you have changed your name, you must contact the OET Centre and provide proof of this change at least three weeks before your test date. We are unable to update ID details after that.

I have changed my mind and want to sit the OET in a different venue. What should I do?
If you wish to change the venue where you will sit the Test and if it is before the closing date for applications for the Test, you should contact the OET Centre with your request. There is no guarantee that it will be possible to change the venue, as venue places fill as people apply and venues might be closed.

After the closing date for applications for a Test it is not possible to change the venue. You have the option to defer your application to the next available test date and choose a new venue, provided that (a) you do this before the three-week deferral deadline for the Test you first applied for and (b) you have not deferred the application previously.

Help! I can’t log in. What should I do?
There could be a few reasons why you can’t log in.

  • Technical difficulties – Please try again in a few minutes.
  • Wrong password – If you have forgotten your password, enter your email (username) in the box below the login and your password will be emailed to your registered email account.
  • Wrong username – When you create your application for the first time, you must enter your details carefully. If you have entered the wrong email address, let the OET Centre know immediately.

Taking the Test

How do I prepare for the OET?
You can download a set of practice materials from our website to help you study.

  • Additional practice materials can be ordered from the OET Bookshop.
  • We have a list of training providers. The OET Centre does not endorse any particular training program.

There is also information about preparing for each sub-test on the Test Information page.

Where exactly is the Test? When will I receive my timetable and venue information?
We will email you the location of the Test. This information will be emailed to you approximately two weeks before the day of the Test. It cannot be released before then.

What do I need to know about the test day?
You must read the Test Regulations carefully. They can be found on a link through your candidate profile page or here: download the Test Regulations.

Identity checks
At registration you must present the identification document used at the time of application or authorised by the OET Centre.  Registration staff will check this and your features against the photograph and information you have supplied. Digital photographs are routinely taken - a requirement of the Department of Immigration & Citizenship (DIAC).  Your identity will also be checked at each sub-test.

What happens if the identification document I take to the test venue does not meet the OET Centre’s policy and Test Regulation on candidate identification?
You will NOT be permitted to take the OET under any circumstances. The OET Centre will retain your application fee.
Click the following link to
download the Test Regulations.

How long does the Test take?
You must allow the full day for your Test. Please refer to your venue and timetable information for the starting and finishing times of each sub-test at your venue. The individual Speaking interviews are timetabled for the afternoon. You must be available for the whole of this period.

What if something happens on test day that may affect my performance? What should I do?


You may apply for Special Consideration. 

What is special consideration?

The purpose of the Special Consideration process is to compensate candidates when it is agreed that something happened on the test day that may have affected their performance. While the OET Centre makes every effort to ensure the administration of the OET is conducted in a consistent and fair manner, events could occur that may interfere with the administration of the test. An unexpected personal situation may arise that could affect a candidate’s performance on the test day. In making requests for special consideration, candidates are expressing the view that their test results would not be a true expression of their real level of performance - due to what has happened on the test day. Special consideration is not applicable for candidates who are unhappy with the results they have received. While the OET Centre understands the disappointment candidates may feel about their results, the OET Centre does not provide re-marking on request.

If the OET Centre Appeals Committee approves the Request for Special Consideration, the test results, for all four sub-tests, become invalid and are not published. Approval of Special Consideration does not mean any results obtained at the affected administration will be amended as all results will be deemed invalid.

The OET Centre considers all requests for Special consideration very seriously. Once a request for Special Consideration has been submitted, it cannot be withdrawn. Candidates will not be informed of results obtained at the affected administration once a request for Special Consideration has been lodged, unless the request for Special Consideration has been declined.

When to apply for Special Consideration?

All requests for special consideration that relate to something that has occurred on the test day:

· must be received on the day of the test administration at which the candidate sits the test. Candidates must submit  
  your request upon completion of either the Writing sub-test OR the Speaking sub-test;

· must be completed on the Request for Special Consideration Form and signed by both the candidate and the Venue
  Coordinator
.

All requests for special consideration that relate to illness:

· must be supported by documentary evidence as appropriate, for example, a medical certificate from a registered medical
  practitioner. The documentary evidence must be original. Supporting documentation must be received
NO LATER THAN 
  TWO WEEKS AFTER THE TEST DATE
.

The OET Centre will not consider requests for Special Consideration:

· received after the test date;

· if the Request for Special Consideration Form is not completed or signed;

· in the case of illness, that do not include appropriate documentary evidence;

· that use copies, faxes or scans of the original documents.

Procedure to apply for Special Consideration on test day

If a candidate feels that something happened during one of the sub-tests on the test day might influence his/her test performance, complete the steps below:

1. At the completion of either the Writing sub-test OR the Speaking sub-test, contact either a Room Supervisor (who will
    direct you to the Venue Coordinator), OR the Venue Coordinator directly;

2. Explain what has happened to the Venue Coordinator who will provide the candidate with the Request for Special
    Consideration
Form;

3. Complete and sign the Request for Special Consideration Form;

4. Have the Venue Coordinator sign and receive the completed Request for Special Consideration Form

Procedure to process Special Consideration requests by the OET Centre

The Request for Special Consideration Form, together with an Incident Report Form completed by venue staff will be returned to the OET Centre on test day. The OET Centre Appeals Committee will investigate the request for special consideration. The Committee, at its sole discretion, will determine whether the request is approved or declined.

The Committee will not approve requests for special consideration based on circumstances which, in its opinion, would reasonably be considered within the control of the candidate.

Once the Committee has determined whether the request has been approved or declined, candidates will be informed of its decision prior to the closing date for applications for the next administration of the OET.

What is the next step after the OET informs candidates of its decision?

Candidates whose requests for Special Consideration are approved by the OET Centre Appeals Committee will need to contact the OET Centre by email, within three days of receiving notification, and confirm either:

1. to have their complete application for the administration concerned withdrawn and receive a refund of 75% of test fees
    (excluding Booking fee); OR

2. to re-sit all sub-tests that the candidate applied for originally, at no additional fee, at the next available administration
    only
(as decided by the OET Centre). This means all of the original results will be deemed invalid and will not be
    published
. Only the results for the sub-tests the candidate has sat again will be published along with results from previous
    sittings; however, not including the administration affected by Special Consideration.

If the candidate’s request for Special Consideration is declined by the OET Centre Appeals Committee, the candidate’s results will be published. If the candidate is required to sit the OET in the future, the candidate must re-apply via the OET website.


 

After the Test

I was ill on the day of the Test and could not attend.  What should I do?
Refer to our Deferrals & Withdrawals Policy.  Supporting documents can be sent via post to the OET Centre or as an attachment to applications@oet.com.au and must be received within two weeks from the day of the Test.

When will I get my results?
The results from your Test are published on the website for you to access by logging in to your online profile approximately 19 business days after the test. Official Statements of Results will be posted as soon as possible after this. We send them to the address given in your contact details at the time the results are published. Up-to-date information about publication of results can be found on the homepage of this website under 'Latest News'.

Can you send my results sooner?
The OET Centre has very strict procedures when assessing test materials. Individual candidates cannot be isolated and fast-tracked – our processes require all candidates to be treated as one group. Results are published on the website for you to access by logging in to your online profile approximately 19 business days after the test. You need to allow for this in choosing your test date, particularly if you need your results in order to meet an application deadline with professional authorities. 

I have changed my address. Can you send my results to my new address?
Log in to the website and change your details. Remember, it is YOUR responsibility to keep your contact details up to date.

What does a Statement of Results include?
A current Statement of Results includes your name and date of birth (as provided in your application), your profession (e.g., Medicine), your photo and your candidate number. It lists all the test results you have obtained in the OET for a two-year period, with the most recent first. For example, a Statement of Results for the June 2009 administration includes all test results obtained by the same candidate identity at test administrations since July 2007. Each Statement contains security features which allow confirmation of its authenticity.

I want to order an additional Statement of Results? What should I do?
To order an additional Statement of Results go to the home page of this website, login to your profile using your username and password (if applicable), click on Candidate Information then Statement of Results. Your results will be posted to the address you specify approximately two to three weeks after your application is received. You should wait to receive your results as you do not want to pay for additional copies you do not need.

I tried to print my results from my online profile. Why doesn't it work?

The professional Boards will only accept official Statements of Results - you cannot print them from your online profile to send to Boards.

Can I get my results by email / telephone / fax?
OET Centre policy is to provide candidates' results by post. Candidates can also log on and view results from their profile page.